Daniel T H.
They are desperate for your money
I cancelled my membership in April, they offered to instead charge me $30 for 6 months with recurring payments starting 6 ENTIRE months later. I didn’t need the website services, I didn’t use it once for 6 months, then out of nowhere they took the $30 out of our account to restart the automatic monthly billing cycle. I explained the mistake to them, that I didn’t need or use their services or get any benefit from the 6 months of membership, that I didn’t need it because my business closed after COVID, that $30 matters to us because my wife lost her job, and asked for a refund because I had simply forgotten to cancel my membership. After asking 4 different times in a chat for a refund, the rep said she would talk to a supervisor, who then responded that they refuse. It really is telling of the kind of company they are when they’re THAT desperate to take your money. They really want your money, technicalities are super important to them if it’s in their favor and your disadvantage, they don’t care about your situation, and they value $30 over their reputation. Their website was difficult to use and full of disclaimers to remove any liability for them if they provide a profile and recommendation for an unsafe babysitter. I’d highly suggest any other reputable company instead of them. Sittercity.com, sitter.com, babysits.com, etc...