Care.comReviews of care.com

THESE THEIVES CHARGED A CREDIT CARD NUMBER I SHUT DOWN. I used THEM ONCE over A YEAR AGO. i CALLED THEM. THEY KNEW I HAD NOT USED THEIR SERVICE BUT ONE TIME OVER A YEAR PREVIOUSLY AND REFUSED TO BACK THE CHARGED OUT.

This company uses misleading and unethical business practices. Multiple "proceed to cancellation" links in tiny font in order to cancel your membership. I thought I had gotten through all of them and cancelled but, no. They charged me again the next month. When I emailed customer service, they refused to refund the charge even though it was an honest mistake and I hadn't even used the service!

Do not use ever. £108 for an annual subscription. Set up auto renewal and despite trying to cancel it before they started the next renewal period they refused to refund me for a service I am not using. Consumer rights don't help. My bank won't help. Avoid. And trust pilot is pointless asking it doesn't matter what the other 1300+ bad reviews say they can still trade.

A total rip off fake reviews and fake child minders accounts.

I've been using care.com off and on to find jobs since they first started. Back then I experienced glitching, lagging, and all kinds of technical issues. I'm back again and NOTHING HAS CHANGED AT ALL. ITS AWFUL. I have created a very nice profile with tons of info, 3 5-star reviews by parents I've worked for before, and I keep up with my availability and messaging everyday. Yet they won't give me a "CarePro Badge" bc I refuse to sign up to get paid through the app and I also won't pay $150 for a background check that a parent has requested. There are so many outside company's that will do it for so much less. So even though my profile is really outstanding, I do not get the responses I should bc I'm not a so-called "Care Pro" by their guidelines. Well, I've been having technical problems like crazy lately and I called Customer Service yesterday. I could not apply to any jobs. She told me they were, indeed having issues and to try some things, which I did, but now it seems that my account has TOTALLY DISAPPEARED and they aren't recognizing my email or sign in info. It's as though it's been WIPED OUT and I cannot sign in. I refuse to start all over again as it's a lengthy process to set up your profile. I had a phone interview with a parent today and she said she has problems all the time as well and she said she saw my profile up yesterday but that today it was gone!!!!! I'm fuuuuming!!!!! And I'm certainly requesting a few months refund bc of the problems. It is such a shame bc it COULD be a GREAT APP!! There's nothing else out there like it but they need to spend the money on updating the app and staying current and functioning! Best of luck!

I didn't understand that Care.com is completely useless unless you pay them money. You can post a job, but can't respond to any provider inquiries unless you pay. You can search the care providers, but can't message them unless you pay. There is absolutely no point to going on the site unless you want to get into a monthly payment relationship with them. As someone who was looking for a one-time service, I was reluctant to sign up for ongoing payments (and there's no way to just pay once for a one-time service). After seeing how many negative reviews there are, I'm glad I didn't give them my credit card number!

Be careful about the renewal process. They don't send reminders via email and I found the process a bit shady. Ultimately I ended up paying more than I wanted because I didn't cancel.

BEWARE of these people. I put my info in to get care for my autistic daughter in December 2017. I put up ONE POST for help and got a few replies. I figured that was it, I decided not to use them because of the responses I got. Little did I know they continued to charge me every month up until I got an email in October of 2020 that said my account was going to be renewed. I went to my credit card and saw they charged me for over 30 months $39 per month for something they could clearly see I was not using. Customer service was no help and did not care when I told them my daughter went in the hospital for the next year and was not even here and passed away in June of 2019. They charged me for someone who was not even here....disgusting.