Veronica P.
Sudden changes
Caretaker was able to accommodate an extra day due to travel issues
Response from Care.comMar 21, 2024
That’s so great to hear you love your experience with the app! Thanks for sharing!

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Veronica P.
Caretaker was able to accommodate an extra day due to travel issues
Response from Care.comMar 21, 2024
That’s so great to hear you love your experience with the app! Thanks for sharing!
Mikayla
I have found Care.com really helpful for making job connections. The one thing that would make it easier would be to hear from the individuals looking for care. If you put out an opportunity, please be responsible and follow up with those who have applied. Thank you!
Response from Care.comMar 21, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Julia B.
they answered all of my questions, were polite, respectful and very helpful with my problem.
Response from Care.comMar 21, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Janet R.
They lady contacted me within a 24 hour period. And she seems to be willing to work with our time schedule and needs.
Response from Care.comMar 18, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Nicole O.
The care.com housekeeper I found for my mother is fantastic. Miriam is amazing. My mother is in a wheelchair full time and she caters the management of the house to her needs and limitations. She does a wonderful job and we trust her. Highly recommend. I would give 5 star rating but some of the staff weee very slow to respond to interview messages and I do not want to continue paying every month for a service that has already done what I needed it to do. She has been helping my mother for almost a year now and will have her as long as she will stay.
Response from Care.comMar 14, 2024
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-020219 when you message.
Ananda C.
I was not able to get in touch with any clients as they won’t allow you to post phone numbers when you message someone for the first time and also they automatically renewed my subscription and it's impossible to get a refund, this is ridiculous. They are a company with poor ethics and I will never do business with them again. —————————— I’ve written an updated review. I originally had given it 1 star, but I am changing it to 4 stars as the issue was resolved very quick and with professionalism. They still have to give payment reminders as the automated payments are very annoying when you have forgotten about it.
Response from Care.comNov 29, 2023
Thank you for your feedback, Ananda. We apologize that our platform hasn't met your expectations. We've just sent you an email. We really hope the information provided will assist you in both resolving your issue and gaining a better understanding of how our platform works. If you need further assistance or have questions, you can anytime contact us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018372 when you message. Thank you.
KAREN P.
I have not used you yet so far not good-
Response from Care.comDec 8, 2022
Thank you for the five star review!
Joell P.
Were able to browse before committing. Was a bit surprised I had to pay extra to know if they were safe to hire, assumed they were all background checked. Did like the mini cover page about what the caregivers felt were their strengths and shared what they like about being a caregiver. I have not hired or interviewed yet so hoping what they said was who they really are and we find the right fit for our mom.
Response from Care.comDec 2, 2022
Hello Joell, Thank your for the 4 star review. All caregivers are required to complete an enhanced caregiver screening to include a background check called a CareCheck to be eligible for our platform, It includes: Social Security Number trace National Sex Offender Public Website search Multi-jurisdictional criminal database search Federal and county criminal records search Please check out this link for more information on Carecheck. https://help.care.com/families/s/article/What-is-a-CareCheck-1?language=en_US