Care.comReviews of care.com

Care.com does a bad job of protecting the caregivers on the site from malicious, false reviews, that cannot be taken down. Reviews that can be left by jaded people you chose to terminate working with. Even if is because that person created an uncomfortable/unsafe environment for their caregivers to work in. A caregiver cannot respond to a negative review, even if it’s a lie. It takes awhile for customer service to get back to you if you reach out to them and when care.com does get back to you, you’re told to take it up with/reach out to the family or person who left the review. In my case the individual had begged me not to quit several times, offered me more money and cried (manipulation). Then when they didn’t get their way the 3rd time, they freaked out and left me a negative review. I will never again, let someone do that to me. It’s awful that Care.coms only solution is to reach out to that person. Particularly if that person is manipulative and can use a bad review to blackmail a person into doing what they want (working with them again).

l needed to close my acct but the robot did not accept either of my user names! Furthermore, the bot insisted that l log in BEFORE l could engage in a meaningful dialog with what l suppose would be another bot!

Customer care not understanding of any issues. Very cold and by the script. No empathy and very bad customer service.

I don’t know if this worked or not.

The last cleaner was a thief

Quick response to requests and fully helps to resolve any issues I might be having! The only reason I didn't give 5 Stars is because they moved only to the mobile app without clicking the box to allow the app to run on my desktop - when they do, I'll give a 5 Stars for sure! Edit: changed from 4 Stars to 1 due to their response - doesn't appear that they're going to check the box to allow the mobile app in the Apple store to be used on my desktop - the mobile apps run fine on my desktop - will edit again if any change

Erivalda asked me what times are convenient for me and I told her mornings or early afternoons. I can also work around her schedule, but she never responded. She did say she charges $35.00/ hr and I thought it was $25.00, but I still wanted her.

I used this service to assist me with finding someone to help with my aunt. I found someone and canceled the service --- at least I thought I did. I was charged 3 more payments before realizing that the account was still active. Mind you, I received no billing emails or anything, so I thought I was good to go. I contact them, and they tell me this is a nonrefundable agreement. YES! This is why I canceled! There is obviously nothing in the agreement that suggests system issues could be the cause of overcharging. So yeah, be prepared to waste money when signing up for a subscription. Terrible!