Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Me M.
The Care.com Company is a Joke!! I would not trust this company they take money out of your account with out authorizing!! Be ware consumers! They will not refund money!! This Company should not be in business reading all the bad reviews.. I got numerous emails from them. Trying to validate why they took money out of my account that I did not authorize!! It is wrong I’m a single grandma raising a special needs child..
Lea L.
FRAUD - MONEY SCAMMERS SITE! Really dangerous an unlegal. I cancelled my initial subscription after 2 months because unusefull. Due my healty problem, I was unable to check my bank account. After 1 year I realize that they automatically upgraded my membership to Premium! So, they scammed me into stealing £ 30 a month for a total of £ 1100. I asked to be refunded and account closure, but the only way to stop them is to inform your bank! Eveybody should report this fraud to Governement Action Fraud on the following telephone number: 0300 123 2040.
Gary R.
Although I did find their website useful, I cancelled my initial subscription after 2 months since I did secure a caregiver. Unfortunately, 6 months later, they are still billing me and at a higher rate since they automatically upgraded my membership. To date, I have not found any way to contact them. I have been forced to work with my credit card company to get these charges reversed and avoid any further charges
amanda L.
ZERO!! MONEY SCAMMERS!!! They take your money without you even using their services!!! Do not fall for it!!! They will take your money without notice and refuse to refund you even with the struggle of the pandemic this company does not care about you or your family!!!
Victoria
Disgraceful service - do not use. Looking for care in a rural area for an elderly lady in need that I am trying to help, I was led through a lovely user experience putting in all of my details and needs, and shown various available housekeepers and helpers - great. I then also get a flood of messages in response to my request - great. And it is only then, when I get their emails entreating me to respond to the available offers of help, that I learn I must pay £30 for a monthly "Premium" subscription, to access the surely incredibly basic, primary function on this site, which is to get in touch with these providers and actually arrange help. They purposefully lure you down this path so that you see there are options and feel you HAVE to now pay. Unbelievable. I can't believe this is allowed in this country. The service should be up front and transparent about the (hefty) fee required to actually access any services. I'm disgusted and will be looking for the right venue to make a proper complaint in the UK.
Daniel
I am very disappointed in the service, regrettably I didnt check the reviews here before hand, I paid for a subscription, however my free listing was more visible, not featured or visible in google search or care.com search! Currently trying to get a refund! The Initial email said no cancellation of contract due to service being immediately available and fully performed, however this statement is false and on this basis the, I am entitled to a refund of contract!
Ginnie H.
I have tried to cancel this membership and get a refund but Care,com refused to give. I will no longer use them or tell anyone I know to use them.
Susannah Z.
In January of 2020, I started a trial membership with Care.com to find a babysitter. I never ended up finding anybody on the site. Now on January 2, 2021 I discovered that I was getting charged a monthly premium service membership fee each month. In January 2020 it was 29.99, then for the next 11 months it was 37.99. In total I have paid about 350.00 for this service that I never even used. I have contacted them about getting a refund, and their response was that they notified me in many different ways that I would be charged. I have made a report with the federal trade commission and let them know this. They seem very confident that they will not need to refund me the money. I was distracted at the beginning of the year because my daughter was only a few months old. This company is taking advantage of mothers who are looking for help.
