Care.comReviews of care.com

Jeg købte en måneds abonnement ved care.com. Efter noget tid finder jeg ud af, at abonnementet har fornyet sig selv igen og igen i fem måneder. Det føler jeg på ingen måde var synlig ved oprettelsen - altså at ens abonnement ville forny sig selv, når jeg nu specifikt valgte en måned! Jeg føler mig ikke forstået eller hørt i care kundeservice. Når jeg nu læser på trust pilot, ser jeg at næsten alle andre brugere står med den helt samme oplevelse. Billedet viser tydeligt at care.com's betingelser ikke er tydelige nok. Jeg anbefaler ingen at bruge den side.

The company does not make it visible that the charges are recurring, and will not give you a refund.

I recently was banned from the site and was told they could not tell me why. Seems as if anyone can report a profile and they just automatically remove you without reason. Pretty shady if you ask me.

Care.com makes it very difficult to unsubscribe. The steps are not obvious and you really have to hunt to find the steps to unsubscribe. I called for assistance, had to wait for 15 minutes to get to customer service, then she tells me the charge that came out today is non-refundable. I explained the situation and she just didn't care. I told her the company name is in direction opposition to the way they treat their customers.

Poor Service - Billing Setup to Keep Charging You Billing is set up with the hope that customers forget about the recurring charge and don't cancel for a few months until they notice it's still on their credit card bill. After being distracted with Covid, I let the charges run for 9 months before seeing it. No partial refunds, even though I had been paying them on and off for years. Just bad business, bad service, and fundamentally set up to get extra money from people who accidentally forget to cancel. They don't send email notifications to let customers know their card is being charged month after month. It's unfortunate that a business that should have strength without tricking people into paying has taken this deceptive path.

Scamy practices abound now. Not only do they FORCE Caregivers to pay for at least Basic subscription now (CareCheck), they are also forcing Seekers to pay inorder to even look at and respond to application messages! I was applying for 6 weeks with an average of 4 applications a day and never saw a single response! Care.com use to be THE space for Family-Caregiver connection. Now they are only out for money.

The service was initially good. We found a great sitter relatively quickly after I paid $60 for three months. Then they charged me $62 arbitrarily that I didn’t see till months later... and then three months later they auto renewed without my consent at $138. You can’t call. No opportunity to make it right. Care.com sucks.

This is seriously a fraud company. They charged me 35 euros without my consent and then when I told them to refund me back my money gave a total off the topic reply. Please refrain from using their service. Planning to goto consumer complaints. Maybe we need to organize a group against this fraud company. Please do not share your card details with this company.