Care.comReviews of care.com

Worst company I ever had to deal with! They make it impossible to cancel your subscription and contact them. I will challenge their charge on my credit card.

If I could give zero stars, I would. This company was useless in helping me, when I signed on for one month. I emailed and told them to close my account in answer to an email that asked how I liked their service. They said sorry to see you go but kept billing us for years, even though they provided no service. Don’t sign up with this company. It is a billing scam!!!! They prey on people who are looking for help. Please use other resources!!!!!

To those parents who may consider Care.com as a forum to connect you with quality service providers, I would urge you to read the Better Business Bureau complaints. Care.com will indeed allow you to see profiles of qualified sitters/nannies. However, the company will also lure customers in with promises of promotional rates, only to make downgrading or canceling your account very difficult. The result will likely be unauthorized charges for month after month.

Absolutely the poorest experience I’ve ever had with any company. The insistence that I must pay for a service that I cancelled on the date it renewed (which is apparently too late), and the insistence that I can still use a service I DO NOT want is both remarkable and insulting. Poor business model. Will never use again.

So I signed up for 1 month and they continued to charge my account every month when I called they refused to give me back my money because they said it was disclosed in the sign up I never saw that!! Also everyone I contacted never called me emailed me. This is the worst service dont subscribe!!

When my company first offered this benefit I thought it was great. They provide back up care for parents needing last minute care due to many reasons like distance learning or if your regular sitter is not available. I am a single mother and my sitter has been unavailable due to another family emergency. She is a family friend and does not charge me so I am grateful for that. I used another sitter because I must go to work. I had to pay this young lady and put in for reimbursements through care@woek. I was approved for my reimbursement and was told it would be 10 business days. Well it has been more than 10 business days and nothing is in my account. Everytime I called I was told to wait another day. The last time u called I was told it would be another 10 business days "escalate my reimbursements" and that the finance department would investigate. The worse part is I live paycheck to paycheck...I lost my second job due to the pandemic and I am a part time student trying to better our lives. I used bill money to pay for care with the promise of getting it back!!! After speaking with another coworker she said she wish she knew i was going to use them. She went through the same thing and never ever received her reimbursement. They kept giving her the run around until she eventually gave up. I still have not received my reimbursement!!!!

No customer service available. I was billed after I cancelled. I had to end my account because you can’t remove your credit card from the account profile.

I subscribed for a month to find a babysitter but unfortunately I got a lot of very poor applications. I went to cancel it on the day it was supposed to renew and charged me for an extra month and they refused to give me a refund.