Care.comReviews of care.com

Bluff ! Provade på ett medlemsskap som jag snabbt avslutade och de har fortsatt att dra 290 kr i månaden i flera månaders tid nu. Kommer att anmäla företaget till ARN

Terrible. Charged a $180 full year renewal without giving warning. Not transparent about their renewal or charging policies at all. Provided no refund on $180 when I discovered I’d been charged and asked for one within a day or two of incurring the charge. The care/babysitting recruitment service was actually terrible and I had zero success after trying with multiple supposed care givers. Avoid this company.

HORRIBLE! I signed up for one month and paid a higher premium to do that. AND GUESS WHAT, THEY HAVE BEEN CHARGING ME MONTHLY EVER SINCE. Three more years!!! OF course my bad for not checking my cc statements earlier. But c'mon. And when I called about it they couldn't offer any refunds at all. Check your credit cards even if you think you signed up for one month!

Likewise to the other comments, very poorly run company. I don't even know if this is a real company. They don't respond to any messages, they wouldn't close my account or offer me a refund for charging me for many months that I didn't want service and it's extremely difficult to find answers on their website. So poorly run.

DO NOT USE CARE.COM!!!!! I have sent multiple emails trying to get answers to some of my questions concerning the availability of potential staff hires in certain zip codes. I was unable to get a response. So after about a week I went ahead and subscribed only to find out that you had 0 staff in the area where I need help (2***1). We are located in and do most of our hiring in 2***1. So considering how many emails and unanswered emails and refusal for phone calls and no answers or VM (with no return call) at the only phone number provided to me I canceled my subscription. I tried to get my questions answered before signing up. Since there was no response and their customer service and support is beyond terrible. I will not pay for another month. I simply want out. Your services are terrible and customer support is worse.

Charged me on 2 different email accounts (I had trouble setting up the first account so switched to my work email). They double charged me. Only found out after trying to cancel the account, continued to charge the 2nd (unknown) account for an additional 2months. When try to call for help, rep says has no auth to help with refunds (even though it is company's error). Gave me an email. Care.com never replied back. I'll call my credit card company to fight these payments. How do companies get away with this? They should be shut down. Don't use them. Also, slim-pickings for care-givers who post jobs on this site. Really, save your money, go directly to an agency or post privately.

Tried canceling service a few weeks after signing up to find a caregiver. No one really wants to work on this site. In order to cancel I had to state why and give rating. When tried being honest and wanting to give a poor rating and not recommend this site, it would not allow me to continue. I had to give a favorable response and rating and recommendation before it allowed me to cancel. I’m going to report this.

Worst customer service ever! They are thiefs! I had a great experience with them last year. This year I went to sign up, literally hit submit and then realized wait... I do not need a sitter now. I can wait until Sept. So I immediately email their customer service of this mistake asking for help and a possible refund. I don't get an email for 2 days only for them to tell me "they reviewed my email and can't give me a refund". No explanation as to why, just that their charges are nonrefundable no matter what. I responded asking to actually speak to a human being to ask why I can't have something done for me because I am not using their service and they took $42 from me. But all I get is the same copy and pasted email saying no refund and disregarding my request to speak to someone. Such a let down. If only the chief executives of this company would see how poorly their company is treating their customers.