Care.comReviews of care.com

I signed up for a care.com membership yesterday evening; I was stressed and in a pinch, so, I splurged for the $38 membership. After sleeping on it, I woke up to news that I would no longer need the subscription. When I went to contact support, it was no where to be found. You have to use a computer browser (not a cell browser) or contact them through social media. They refused to refund me even though it hasn’t even been 24hrs and they intentionally make it difficult to do anything. I even called the toll free number. It gave two options, one referring me to FAQs that swiftly hangs up or the safety line that was outsourced to the fricken Philippines. They lady couldn’t even provide me with an email address for support. These people are crooks.

If i could give it zero stars I would horrible service! I tested nannies and caregivers with 5 stars and total BS none had experience or mentally sound individuals!

They charge you for things you do not ask for, and the people do not contact you back. I do live in TN where people do not like to work but This is ridiculous. You pay for a certain amount of months. And there is no way to talk to customer service, there is never anyone online and some robo communicates with you. This place should be shut down

This outfit is a rip off. I signed up to see if they could help with caregivers for my elderly parents. Did not end up using their services and a year later they charged me $120.00 for another year. This was done without my knowledge or permission and they are unwilling to drop the charge even though I have never received any assistance from them.

When I tried to cancel my membership, their site had an error. It returned an HTTP web server code. I had no control over this, but I still had to pay my membership. Customer service didn't seem to even understand

This company is a JOKE!! They rip off not only the family that uses them to find caregivers; but also rip off the caregivers who attempt to use this site looking for work! Charging outrageous fees, and charge you to get a MVR, a background check, and an annual fee also. I use to get a lot of work off the site, but then I noticed a decline in the customer service bk in 2019. I reached out to them with some of my questions& concerns; and instead responded to my email, they deleted my entire account!! They never refunded any of my $ either! Terrible company, and when u try to call/email customer service, you get the rudest I've ever spoke to in my life! Please dont use this service!

Worst company! They will charge your credit card over and over again without giving you a transparent way to close the account. Never use this company. They take your money. BEWARE!!

I apparently signed up for premium annual membership by accident, but couldn't remember that I did. It must have been for a month or a free month subscription, but thought I remember cancelling. They charged me $156 each year 2021 and they didn't even send a reminder about renewing. I just realized this year they had been charging me even though I only used their account once. I just received my statement this month and there was a charge. I called and tried crediting my account, but they would not. They said there was nothing they can do about it. The company only cares about money. They have horrible customer service. I also noticed when I do a chat online to get help. I type "Cancel" as the heading. It will not direct me to a customer service rep no matter what. If I type "help" as the heading, they will direct you to an agent. They have it down where they do not want anyone to cancel their membership. Very sad!!!! Do not use this company!!!! BEWARE!!!!!