Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

Showing 365 reviews with 4 stars · Clear filters

Lu
Jun 19, 2024
The representative was patient and informative. Did her best to respond to my questions even when I wasn’t sure how to explain myself.
The representative was lovely, patient and thorough. However, the site when navigated by desktop computer differs greatly from the Application. It’s not easy to navigate. Also, my non visible pet care profile is the first to pop up and I’m still getting job prompts ?? Doesn’t make sense. ???
Response from Care.comJun 20, 2024
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-022402 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
John
Jun 16, 2024
No show Joe
It was great until he didn't show up, or even text me... No show Joe Where did he go? I do not know He did not show.
Response from Care.comJun 17, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Margot C.
Jun 13, 2024
She seems very nice
She seems very nice, cooks well, and was good handling my mother in law. She was supposed to work for a week but showed up on the first day and said she could only work that one day. That left me alone to take care of my mother in law and I am disabled. Advance notice for me is critical. There was none. I am still looking for a replacement.
Response from Care.comJun 13, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Chris Y.
Jun 5, 2024
Process worked smoothly
After some initial confusion on my part concerning the process of advertising our need for a house cleaner, the process wend fairly smoothly. I was able to communicate with Rosalie M. via the care.com website and establish an initial house cleaning session within a few days.
Response from Care.comJun 5, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Ginger A.
Jun 4, 2024
Did not get many applicants that lived…
Did not get many applicants that lived in my area, but finally made a connection.
Response from Care.comJun 4, 2024
Hi Ginger, I'm so glad you were able to find a caregiver! We're very happy to hear it! If we can assist with anything, please just contact us at https://help.care.com/s/contactus or via Facebook Messenger. Please include reference number REV-022093 in your response. Thank you!
Toni B.
May 31, 2024
Very easy to navigate and the feed back…
Very easy to navigate and the feed back for what I was looking for was well received
Response from Care.comMay 31, 2024
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team. Thank you, Care.com Member Care Team
Penny Z.
May 28, 2024
Booking went ok
Booking went ok. We'll see how it works out.
Response from Care.comMay 28, 2024
Thank you for sharing! I'm glad to hear all is well. We really appreciate you sharing your experience!
Cameron H.
May 21, 2024
Hands on,Selection, Easy
Care.com was relatively easy to use. I received over 35 candidates to choose from. It helped that Care.com had done some upfront screening. Made a selection that has the potential of being a perfect fit for my family.
Response from Care.comMay 28, 2024
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!

Care.comReviews of care.com

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Care.com reviews

The representative was patient and informative. Did her best to respond to my questions even when I wasn’t sure how to explain myself.

No show Joe

She seems very nice

Process worked smoothly

Did not get many applicants that lived…

Very easy to navigate and the feed back…

Booking went ok

Hands on,Selection, Easy

About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

The Travel Nanny

Now Citizens

Care.com reviews

The representative was patient and informative. Did her best to respond to my questions even when I wasn’t sure how to explain myself.

No show Joe

She seems very nice

Process worked smoothly

Did not get many applicants that lived…

Very easy to navigate and the feed back…

Booking went ok

Hands on,Selection, Easy