Care.comReviews of care.com

Customer service was great. They were able to refund me a large portion of their upgraded service. Unfortunately I didn’t understand what I was paying into at the time ($12.99/month for total of over $155). I received back most of this amount but was still charged for one month’s usage ($38). My decision not to use this service = I had a hard time understanding how this service operates within their website - hence paying the hefty $155. That was my mistake for not understanding. But I also never heard back from those I’ve messaged for potential service, even with the upgraded membership - a little disappointing. I will look elsewhere for in home service.

Reviewing and connecting with caregivers was very easy. Being new to hiring a caregiver i was unsure how items like payment for services worked. The information was not in one place and had varying levels of applicability. A one-stop step-by-step guide to how to post a job, interview, hire, and pay would have saved a lot of stress and time

Care.com gave me easy and reliable access to many possible applicants. Knowing that each one was already background checked gave me real peace of mind. If I had to make a criticism it is that I had too many applications, even after I paused my job post. There were a few minor glitches with the site but they worked themselves out. Overall, I considered it a very good service that I would use again.

I was not aware of the company and stumbled upon them as I looked for pet siitters. I did arange a pet sitter who was quick to respond otherz did not but I am happy with my choice.

We found a great housekeeper for Mom. However, I found the website to be a little clunky & hard to differentiate various people that we previously had contact with. I think the website could use a little help. When I had a billing issue & contacted your support folks, I got excellent service & a prompt return of my money. Thanks!!!

I was able to quickly find a caregiver for my mom

The families I have found through Care.com are good, trustworthy and genuinely want the best for their kids. I love that it's not too expensive to maintain a premium membership, and that they cover background checks. Customer service is fast and easily resolves issues. The only downside I see is that it can feel discouraging to apply for 30-50 available jobs and only hear back from one or two. I follow up once or twice after the initial message and I don't see any response.

I had a lot of trouble getting help. The virtual assistant leaves a lot to be desired. Not enough choices. I prefer talking to a live person by phone and that is not possible with CARE. Reading articles is ok but leads to more questions. It would be easier on the person who is hiring to understand what they are signing up for. And I imagine it would be most difficult for older people who are not used to dealing with a service set up like CARE is set up.Tried to send an email and it failed.