Care.comReviews of care.com

*** UPDATE *** Please see Care.com generic AI response. Again, I have already gone through this 800 number and they have no idea what is going on. Also, I have not received an updated email from tech support. This is a complete joke. If I could give a 0 I would. I have had the "pleasure" of speaking to a representative 7 days ago, about the app performance issues I was having. I am an Android user and the app kept telling me every 3-5 days to update the app (big problem with the app right there). I had been doing this for the past 3 months and then right before Christmas, I was unable to do the updates. I proceeded to delete the app and reinstall and see if it would work better for me... NOPE! I couldn't even install the app now. I reached out to customer support only to be dismissed with my issue and told to clear my CACHE, which I already did. She was so eager to get off the phone, before I could receive any correspondence she said she is sending me, so I could send her screenshots, and didn't care about the messages I had in my "inbox" that I could not respond to. Wait... it gets better! I'm still waiting for an update on my last ticket, so I decide to install the app on my daughters phone (iPhone) I have been answering messages from potential clients, when today, the app tells me I have to update my personal information, so I do so. Bang.... I'm told my account is on hold until the my information is verified in a few days. I reach out to the chat with a live agent and keep getting locked out of typing, so I cannot respond to the agent. I went one step further, I asked my client... whom is a programmer/developer about all the issues I am having with this app and he tried a few things on my phone and said "Yep... it's Care.com issue with not developing the app proper to support Android" as he was able to install much more sophisticated apps on my phone with no issues. I have read plenty of reviews from people who use the care app and it is defiantly and Android issue. So.... to sum up the last two issues, I have had no resolution, even calling their "White Glove" number and rep had no information for me. Coming from a 3 decade background in IT support, I cannot imagine what their SLA's look like. It is obvious they do not have the tech support for this app and they shut down the website to use, when looking for jobs or posting one, which was a big mistake, so anyone using this platform on an Android will be SOL, when they need help. Shame on Care.com for not hiring more qualified techs and customer service reps to escalate tickets and make sure there is a follow up on outstanding tickets, more than 48 hours after ticket was created; if a resolution cannot be found. Yes, I'm completely shut out of the app at the present time, while potential clients are waiting on a response from me. Nice job care! I certainly hope the new CEO sees this message, as I'm sure he fell into a disaster when he took over a little over a year ago.

I never booked anyone and I got charged for 4 hours on Sunday $131

I have inadvertently marked something wrong. I do have not hired a caretaker. Please continue sending me candidates.

my phone number was xxxxxxxx for many of my caregivers to see so they could not contact me?

Totally out of date postings. Useless.

Deceptive billing. Probably owned by a hedge fund that could “care” less if you find any care just wants to make as much money as possible. Shame on you.

When a Potential Caregiver provides their number, please let me see it. It doesn’t make sense that I cannot see it prior to hiring. I have a paid account that’s current.

unable to display any messages from people attmpying to contact me