Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 3,739 reviews with 1 star · Clear filters
WS J.
I cancelled our care.com membership with a customer service rep two years ago after getting caught by the automatic renewal / no refund policy. I was very surprised to be charged again this year. I am exceedingly disappointed because I contacted care.com as soon as the charge was made. No attempt was made to investigate or remediate by the CSR.
customer
This is the worst company I have ever dealt with online or bricks and mortar, there's no customer service none of their listed people are background checked. Just people that sign up to rip you off and care.com does not care at all
Richard C.
Total rip-off. Unreliable people, no shows, and no refunds. Took my 150$ and after poor performance of site I down graded my account. The site said that I can still have access for the yearly term and they won’t charge me again. Couple months later the app doesn’t work. Basically they took the money and shut me down. Received absolutely nothing. I’m not even sure they are real. Beware of scam.
Shirley S.
I'm so glad there are people out there that leave reviews. I posted a pet sitter request and received 2 "applicants", but as many others have noted I had to upgrade my account (meaning pay) to even see the applicants. Not sure they are even real! Beware of this scam!
Katherine
I tried to find a local cleaner, so I subscribed to their membership for one month to have a go. However, I found this membership nothing but useless, only few real active people there, and nobody would reply to your info/email, no matter you have the membership or not. I guess they just simply CAN'T read your message if they are not a member. I abandoned the web three days after becoming a member, and I checked that my membership is one month ONLY. Apparently, it's an automatic charge and to downgrade your membership is tricky. It was designed not to allow you to end it easily. I overlooked the payment three months later, and it was £29/month for nothing (not even not login into the account). Absolutely scam web. AVOID
Ken S.
Total waste of time. I have tried this site a couple of times. Most people do not reply and the one or two that did never showed.
Martin W.
Waste of time. They expect you to pay to read replies from carers (who in all likelihood are just bots). What kind of service expects you to 'upgrade' just to read a message? This site preys on people who need carers and should be avoided.
Isis
Ik kan wel janken. Zonder goed te lezen ingeschreven omdat ik met spoed een nieuwe schoonmaakster zocht. Geen schoonmaakster kunnen vinden, de mensen die zich aanbieden reageren nauwelijks. Vervolgens voor gekozen om dus op te zeggen omdat ik in de tussentijd zelf al iemand had gevonden…. Helaas bleek dit onmogelijk. Ik kreeg nog wel een mogelijkheid om het bedrijf voor een kleiner bedrag af te kopen. Dit heb ik gedaan, maar vervolgens werd er alsnog elke maand 35 euro afgeschreven. Bellen kun je niet. En de mailing gaat uiterst traag en alleen in het Engels.
