Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Deborah H.
I only signed up for 3 months and was charged again. There was not a phone number to reach customer service. I wrote and someone was suppose to respond back to me. Have never heard anything from anyone.
Deborah H.
poor platform with greedy CEO. Just money grabbers all the way. Lies, lies lies.
Madeleine B.
DO NOT FALL FOR THIS. FILE A REPORT WITH THE BETTER BUSINESS BUREAU. Care.com Main Telephone (781) 642-5900 Primary Address 77 Fourth Avenue Fifth Floor Waltham, MA 02451 USA
Christine S.
Wondering how I get tech support since I can't sign in and can't get through the update your password screen. Really? There's not a phone number or screen i can get through to a human being. I'm ready to work, after finishing my last Care.com job. I just don't get the lack of customer service. I'm done. I'll post in local networks.
Sally D.
Do not pay any subscription fees! Job postings are few and far between, and I'm not even sure they are real. Forget customer service--I've emailed them on 3 separate issues and although they say they'll respond with 24-72 hours, they never do. Just awful!
Teresa
Terrible customer service. I spent 30 minutes trying to find a phone number to speak to someone about the account. When I finally found a phone number in the small print of the “contract” online, there’s a recorded message saying “many of your questions can be answered online in FAQs” then it hangs up on you. What about the questions not answered? Then I tried the chat and after giving all of our information, the agent conveniently got disconnected so I had to go over the problem again... Don’t use this company.
Laura G.
DO NOT USE IS A COMPLETE SCAM. You will not find anyone there. they keep claiming someone trying to get in touch in your area and is not true so then you enter your bank details and you will never be able to cancel. If you have given them your bank details please call your bank to make sure there is no more transactions coming from them
Joy L.
even 1 star is too much to them . Not able to speak with anyone., they don't provide any way to contact with them , just take your money.
