Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
People are posted but then when you contact them they're unavailable. I've overpaid for this service.
Response from Care.comNov 6, 2015
Hi Nichole, Thank you for taking the time to share your experience. We're very sorry to hear that you haven't been able to find any caregivers to match your availability. We do encourage all members to update their calendars to avoid this type of confusion and we're sorry for your experience. We hope you stay persistent with your search and are able to find a caregiver very soon!
SM
Sally M.
Caregivers are mostly unreliable
Countless caregivers but 98% of them have no amount of courtesy to reply. Some apply, interviewed and then no show after scheduled for work.
Response from Care.comNov 6, 2015
Hi Sally Melissa, We are very sorry to hear that so many caregivers have not responded or are a no show. Please know that we do give you the opportunity to share your feedback by posting a review directly to their profile. This information is extremely helpful and valuable to us as well as other looking for care. We hope you stay persistent with your search and are able to find a reliable caregiver soon.
FU
Frustrated, Unhappy C.
C.C needs to Monitor and Follow up on Tutors
I have message many of the tutors that seemed a fit for the help my daughter would need. Now they either couldn't fit the schedule I asked or they were no longer offering services, I would not know because I would get no response from them. It should be C.C Policy that they at least
give a courtesy response either way! I have also had a tutor who did respond she was unsure if she could make it on that Monday but later texted me that she would be able to and she than confirmed for the rest of the week. No need to say she didn't show up and did not respond to my text.
C.C should really have some type of policy on response time and how often they check their messages or the tutors page should be taken down. This is not a free site so as a customer I expect more on the monitoring of tutors offered.
Response from Care.comNov 6, 2015
We're very sorry to hear about your experience and appreciate you taking the time to reach out to us. We understand your frustrations and would encourage you to share your feedback by posting a review directly to this caregiver's profile. You can also email us a [email protected] and we will be happy to document your concerns with this caregiver. We hope you stay persistent with your search and are able to find a tutor for your daughter very soon.
HE
Heather
Not very happy
Too many people want top dollar to watch children. Others respond with incorrect information or they just don't respond what so ever. I am very disappointed with this site considering how much I had to pay to use it.
Response from Care.comNov 6, 2015
Hi Heather, Thank you for taking the time to share your feedback. We're truly sorry that you haven't found any suitable caregivers. If you have any questions about the going child care rates in your area be sure to take a look at our online babysitting rate calculator. Hopefully, by using this tool, you and your desired caregiver can come up with an acceptable pay rate. Additionally, for those caregivers that have not responded, we encourage you to move onto other caregivers so you are not wasting time waiting for a response. I hope this information is helpful and if there is anything else we can assist you with please feel free to email us at [email protected].
EL
Elizabeth
Not very satisfied
I think the people who says needs a job for babysitter they are not responsible enough. I arrange an interview with three and they say yes I will be there and they don't show up. Don't like it at all so far. Sorry!
Response from Care.comNov 6, 2015
Hi Elizabeth, We're very sorry that these babysitters did not show up for their interviews. Please take a moment to share your feedback by posting a review to their profile. It's important to document their experience with you and in doing so this will help others when looking for care. If we can provide further support or assistance please don't hesitate to email us at [email protected]. We are always here and happy to help!
LA
Lauren
Too expensive
I feel the service is really, really overpriced
Response from Care.comNov 6, 2015
Hi Lauren, Thank you for taking the time to share your feedback and if you would like to continue your search at anytime, please send us an email and we will be happy to provide you with a promotional code to help with the cost of the membership. Thank you again for sharing and we wish you all the best.
AN
Ann
No success
I have been frustrated with the inability to find an after school nanny through your network. I have looked on and off for 2 years and could not even get to anyone who was available. I have been looking for after school care. Either candidates are not being honest in their self marketing about availability or unavailable candidates are allowed to keep their profiles up too long after they are engaged. I tried to set 1 interview up through the schedule tool and the candidate never saw it.
Care.com needs to improve candidate screening and be more stringent in the availability filters.
Response from Care.comNov 6, 2015
Hi Ann, We are very sorry to hear about your experience and that you have not been able to find an after school nanny. We do encourage all members to update their profile and availability throughout their time on Care.com, and I'm very sorry if you found many to be unavailable. Additionally, the booking tool is a fairly new feature, and we apologize if the caregiver did not see this request. In addition to scheduling an interview, you are also able to send a follow-up message as well. Please be advised that if you ever have any questions or concerns during your search we are always available to assist you, just email us at [email protected]. With that said, if you do decide to continue your search, we would be happy to provide you with a promotional code, just send us an email and we will send one to you!
AN
Anonomous
Not good
We had bad experiences with 5 out of the 6 people hired from this site. One background check neglected to reveal our nanny was arrested for assault.
Response from Care.comNov 5, 2015
Thank you for sharing your feedback and we sincerely apologize for your experience. At your earliest convenience, can you please reach out to use via [email protected] with more information about the person you are referring to so we can further assist. Thank you again, and look forward to hearing from you.
