Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Amaka N.
I got very good clients from here However I do not understand why you would want me to pay more to boost my application. Ever since that started popping up I have not had good chances at finding new clients
Response from Care.comSep 24, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Priscilla A.
Care.com has been a great tool for my job search. It provides me with jobs within in and around my neighborhood and within my hourly charge. Wherever my issue is escalated, the team is prompt to communicate while solving the issue and after. Also, the team is quick to eject unscrupulous people off the app. I give 4 stars because although I have filtered my specialty, price and distance, I still see jobs in my feed that are outside of my filters. For example I see jobs 3 times farther than my preference and prices way lower than my preferred. These should be looked into, please.
Response from Care.comSep 18, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
madelyn S.
I love Care. com . I’ve had it for 5 years now and have gotten plenty of full time/ part time jobs even one time jobs that have came in handy. There’s many great families to work with on the app and I’ve shared it with my nanny friends as well. The only suggestion I would make for the app is if a job isn’t right for us( care givers) we can ‘x’ them away so when searching for that perfect fit we don’t see others that we would just not choose such as because of distance, pay or hours over and over again.
Response from Care.comSep 18, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Giovanna B.
I really like Care.com. I found a wonderful helper through the service. My only suggestions are make the site easier to navigate, be more transparent and clearer about charges and add ons. The company comes off a bit shady with additional services. I signed up for something I did not intend to because of misleading language on the site. And you need to go back to advertising more. I had to use AI to remember you exist. I was turned down by 7 ambulance companies and ride services before I was reminded you're an option.
Response from Care.comSep 18, 2026
We appreciate your feedback and want to assure you that we have documented it for our management team's review. If you would like any assistance, please reach us at [email protected] and we will be happy to help! Please include Reference Number 2026-09-18-33140044 when you contact us. Thank you!
Cendy D.
It s a good experience and i am very grateful to use this app
Response from Care.comSep 14, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
R D.
Several caregivers to choose from. Good response from most. Seems like caregivers are fairly confident and reliable. Rates are good.
Response from Care.comSep 14, 2026
We love hearing this, thanks for sharing!
Mary Ball H.
Easy to use the app. Useful service. Trusted home helpers.
Response from Care.comSep 12, 2026
Thank you for this review! We're really happy that you're having a good experience!
Audrey F.
It is a useful platform to find a job but care.com homepay is way too frustrating.
Response from Care.comSep 12, 2026
We appreciate your feedback! If you would like any assistance, please reach out to us at [email protected] and we will be glad to help. Please include Reference Number 2026-09-12-33081875 when you contact us. Thank you!
