Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Kristen
At first glance it seems like there are a lot of available sitters; however, most don't reply and they reply and their availability is not what is listed on the site.
Response from Care.comJun 15, 2015
Thanks for the feedback Kristen! We encourage all of our providers to update their availability and are sorry that you didn't find that was the case.
Faisal
Pros ------ - High traffic / choices in caregivers - Many useful FAQs/ Help guides - Payroll / Scheduling features Cons ------- - Very loose / weak search criteria (e.g. cannot search on language spoken) - Applicant list is not intuitively made available in the portal, you have to drill into messages - Messages do not have thumbnail pictures of applicants
Response from Care.comJun 15, 2015
Hi Faisal, we appreciate your feedback! We do have a keyword search that is helpful is filtering certain criteria like languages if that helps in the future and we appreciate the feedback about the messages. Take care!
Chapel Hill D.
We have posted a job and have messaged a number of care providers. So far we have been underwhelmed with the amount of responses. We are about 4 days into this so let's see what happens over the next month or so- the position we are trying to fill starts in August.
Response from Care.comMay 27, 2015
Thanks for letting us know, Chapel Hill Dad! Please feel free to contact us at [email protected] if we can help with anything! We hope you find the perfect caregiver for your job!
Kelly
I am finding it difficult to find a provider that will occasionally watch my toddler, mostly for appointments and an occasional date night. Also, the hourly prices that are being charged are insane! Twenty to thirty dollars per hour just to babysit one 3 year old is unheard of and we frankly find it to be greedy and your providers trying to take advantage. My husband and I are pleased that we only purchased one month with your company and would not recommend you to others.
Response from Care.comMay 19, 2015
Hi Kelly, thanks for sharing your experience with us. We are sorry to hear that you have had difficulty finding an occasional caregiver. Hourly rates do vary based on the individual provider and you are able to search within a range that your family is comfortable with. Have you tried posting a job? In the job posting, you can also specify the rate you are offering. Feel free to reach out to us at [email protected] if you have any other questions we can help with. Thanks!
Michele
I did get some good candidates but then rec'd an email stating that my "number of referrals was met". I paid for a month but seems like I only got 3 days of use??
Response from Care.comMay 19, 2015
Hi Michele, we are happy to hear that you were able to get in contact with some good candidates. There are different features to different subscriptions and we would love to look into this further for you. Can you please e-mail us at [email protected] and we can review your membership status with you. Thanks in advance!
