Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 3,739 reviews with 1 star · Clear filters
Alisa L.
Very bad,the caregivers who I contacted didn’t respond me.I had not made any hire.
Response from Care.comJan 27, 2026
Thank you for your feedback. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] or call us at 888-498-1821 and please include Reference Number REV-026423 when you message. Thank you!
David T.
No show no response. Interview went very well. However no response or final acceptance receive thru text or phone calls. Unable to update hired in app, since she not, except to write negatve review. Care app should give option to delete or change. I still need to hire.
Response from Care.comJan 28, 2026
We're so sorry for your frustration and will be reaching out via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-026421 when you contact us. Thank you!
Sean N.
One person consistently messaged me about wanting to babysit and then once I asked for a resume and a meeting via Zoom, she no longer responded. All the people I reached out to never responded. So a waste of my time and money and who knows what kind of scam/BS the one person was trying to pull but it was fishy from the start.
Response from Care.comFeb 3, 2026
We're sorry for your frustration and would be happy to help. Please reach out to us directly at [email protected] or at 888-498-1821 so we can address your concerns. Please include Reference Number REV-026419 when you contact us. Thank you!
Rocky
Care.com employs practices that lead those who used their services to enter into an auto-pay scheme that is hard to understand and even harder to cancel. When I contacted their customer service, a person named Jimmy, I was treated dismissively and arrogantly.
Response from Care.comJan 28, 2026
We're so sorry for your frustration and appreciate your feedback. Please reach out to us so we can better assist you. You can reach us at [email protected] or call us at 888-498-1821 if you prefer. Please include Reference Number REV-026416 when you contact us. Thank you!
lydia R.
do no join! looks like a fake company website. every single job post under childcare has the same exact description. copy and paste probably by one creator.
Response from Care.comJan 22, 2026
We are sorry to hear that you had a bad experience with our service recently but appreciate you leaving a review to let us know more about it. You can reach us at [email protected] or you can call us at 888-498-1821 to discuss this at your next convenience. Please include Reference Number REV-026412 when you contact us. Thank you!
Nelle
Care.com has predatory business practices. They charge subscriptions without warning that the subscription will be charged and then refuse a refund after cancelling one day later and sending an email. This is despicable behavior clearly designed to get extra money from people who don’t want to use the services (or in my case sadly no longer have a need for services).
Response from Care.comJan 21, 2026
We are sorry to hear that you had a bad experience with our service recently but appreciate you leaving a review to let us know more about it. You can reach us at [email protected] or you can call us at 888-498-1821 to discuss this at your next convenience. Please include Reference Number REV-026408 when you contact us. Thank you!
Bonnie D.
No show plus I didn't know how to let you guys know. Your portal is confusing to me.
Response from Care.comJan 20, 2026
We're so sorry to hear that your caregiver didn't show and that you've had difficulty contacting us! Please reach us directly at [email protected] or at 888-498-1821 so we can assist you. Please include Reference Number REV-026404 when you contact us. Thank you!
Kim
Unbelievable!! You have to become a member to even read a message from a caregiver. So misleading!! Beware!!
Response from Care.comJan 20, 2026
We are sorry to hear that you had a bad experience with our service recently but appreciate you leaving a review to let us know more about it. You can reach us at [email protected] or you can call us at 888-498-1821 to discuss this at your next convenience. Please include Reference Number REV-026403 when you contact us. Thank you!
