Care.comReviews of care.com

Beware of this company! I had a premium subscription, I had stopped using my account and received several reminders to update the terms and background check or I wouldn't have access to my account. I chose not to update them since I was no longer interested in working as a caregiver. 2 years later and even though I was locked out of my account( was supposed to be inactive) they were still charging my credit card. I had no idea since I do not use that credit card. I requested a refund due to my account not being active and they denied it. I wasn't even able to access my account to delete my information or credit card. I was finally able to cancel my account today but I'm so upset that they just took a few hundreds from me! how do they lock your account and not tell you they are still charging you?

Very bad customer service. I signed up for one month only and they keep charging my credit card. The customer service kept me on line for more than 15 minutes and could not find me. They could not transfer my call. Called back and was on the phone again, but they want to keep my account and charge me less. I finally was able to cancel my account and going to my credit card to get the extra fee off of my credit card. Very bad web site too. and 77% of people are not happy with the service. I will NEVER usr them again

Do not do business with this "company"! Why? Whoever dreamed up this business was smart BUT clearly engineered both the website and the web-based Chat to isolate the employees (and, of course "management") from any contact with customers. Further (of course) I could never contact a live representative, either by calling the 877.227.3115 listed number since it told you to go to the web. I then attempted the "local number" in Waltham, MA at 781.736.7975 BUT it was not-in-service. Then, further, when finally getting someone on the Chat, the chat-rep assured me that my requuest to close an attempted account-opening that same morning was assured and no charge would be levied. However, my credit card was charged. I disputed the charge. They sent a so-called "log" of my transactions but failed to note that none of the attempted job postings were posted and that attempted messages to supposed caregivers were all rejected. I disputed charges a second time. Care.com rejected my dispute a second time. I filed an FTC complaint. My credit card company accepted my dispute and refunded my monies. Did Care.com ever agree to a refund? Who knows, but their business model is all about the "customer" doing self-service and good luck ever finding someone in charge of "customer service".

It is virtually impossible to get a hold of anyone at this company. My premium subscription automatically renewed on 1/21/22 by that Monday 1/24/22 I was trying all avenues available to contact them. The chat feature doesn’t work. I emailed on 1/26/22 and 1/29/22 and it’s now 2/3/22 and I have yet to receive an email reply to either of those messages. The scary part is if something happens to you or your children while under the care of someone hired through this app - there is no one you can call for assistance. The 1-800 number is a recording that points you to the website Q&A and then hangs up. They have a call center that I was able to contact because the phone number was listed on my credit card statement. They were of absolutely no help. The phone number is: (737) 202-3114. UPDATE: on 4/18 my credit card was charged AGAIN. I read the reviews that mentioned this was something that happened to many users so in an attempt to prevent that I deleted all of my information (starting with my credit card number) from the profile and they STILL charged me. When I called they acknowledged my account was closed but need to investigate further to issue a refund. This is predatory and worthy of a class action law suit.

Complete scam. Looking for a tutor, paid $64.68 so that I could send out 3 messages. Received no responses. Received no responses to my job posting. After 2 days I want all my money back. Their call center in El Salvador is trying to negotiate and hustle partial refund. SCAM! I don't think there are really caregivers even in my area. Are they fake profiles with fake photos? Stay away!

Care.com cancelled my one-month membership after less than 24 hours with no explanation. I completed their lengthy online application, paid for a one-month membership, got a welcome email, then an email stating they had cancelled the membership. No refund, though. There was a link to click that led to a list of reasons why they may cancel a membership which doesn't tell me why mine was cancelled. There was another link to an inquiry page which I have completed three times requesting information and haven't received even an auto-response letting me know that the inquiries were received. DO NOT pay for a membership. Just do what you can for free, which isn't much because then you have to wait for people to contact you.

This is a company that take money from customers without their consent. They charged me for almost a year £59 every three months. I complained and requested a refund as I only used their services for a month and didn't even found what I was looking for. They refuse to refund any monies whatsoever. They should have sent a notification that they were about to charge their fees on my credit card but never received any warning. This is just a company that takes money from customers without their consent when you pay for the first 3 months. AVOID!

Ik heb geen geschikte kandidaten gevonden aangezien er geen ACTIEVE kandidaten op deze site zitten. Ik wou mijn abonnement na 1 maand stopzetten, maar er wordt automatisch nog een tweede maand bijgerekend. Veel betaald voor niets dus.