Care.comReviews of care.com

This email and request for my feedback asks me how my booking for a NANNY went. I had advertised for a senior caregiver. But in regards to that, I wasnt happy that I had to pay for a subscription so I could pay someone to allow me a small window of time to tend to my mom's IRS issues, insurance, bills, etc Evidently the person I had reached out to on Care.com had been trying to call me to set a schedule since the days I had wanted conflicted with hers. When I had first messaged her with my phone number, I did say that texting is probably the easiest way to get a hold of me since I don't always have my phone on me and my mailbox fills fast. I can look at my texts when I have a few minutes. But I never received a text and didnt recognize any missed calls as being local. I sent her 3-4 messages via Care.com. I had asked for referrals and an informal resume since I wanted someone with experience in caring for Alzheimer's patients and some basic info. If she sent that, I did not find it in my files in my phone. Regardless, I communicated to her that I was looking for someone twice a week for 2 hours each day. I believe she had another client 2 days a week. I was in the process of ripping the carpet up from a very large room that my mom sleeps in and as soon as I was done getting the tile down, we could discuss a schedule. My final correspondence was again thru Care.com. It had come up on the week I had wanted the help to begin. I shared that I was getting some help in moving furniture in Moms room and I had an appointment to have my dog to the vet on Thursday afternoon. This was not an appointment I could reschedule, as he has late stage heart disease and Im caring for his needs like I care for my moms. I suggested she could start on Fri, but if Thursday was better, she could work from noon to 2pm, as the vet appointment was at 3:00. I included my address. I told her I would go in and mark my request for a caregiver as "hired". On Tuesday evening, I was checking messages and looking forward to contacting the caregiver and having her start. It felt like it had already been a long week . I stumbled upon an email from her stating she would not be taking this job after all since she has tried calling me several times and was unable to reach me by phone. So, here I am, with too much to do and going from looking forward to an upcoming small block of time to focus on other matters without repeated interruptions, and hoping to finally get my own health matters addressed. Im thinking this was not the right place for me to be looking for a caregiver for a loved one.

Thieves!!!!! STAY AWAY!!! In my experience and opinion, they are nothing but THIEVES!!!! Have cancelled multiple occasions only to see charges re-appear a few months later. Cancel, then cancel again then again, but keep charging.

I was trying to upgrade my account and called customer support for help. They told me to troubleshoot, which I did. Then, without my asking, they cancelled my account entirely. I emailed customer support multiple times asking why they cancelled my account and have yet to receive a response.

Was ghosted by a client who needed dog walking services. After communicating with customer service, I was essentially told to “reach out to the client to see if they still needed me.” As if that wasn’t the first thing I did. Useless customer service. Beware.

DO NOT SIGN UP FOR CARE.COM, even when you cancel your membership, have proof they've confirmed cancellation, and have removed them from "approved vendors" in your CC account, they will continue to charge you. Even after having to waste hours on the phone to get them to refund you and assure you they have cancelled AND they have sent you a confirmation your membership is cancelled, they will STILL charge you the next month. TERRIBLE company. Should be shut down - worst experience ever! Edited to add: I can provide screencaps from membership cancellation confirmation emails, refund confirmation from the last time they processed an unauthorized charge, and proof of both unauthorized charges, if trustpilot will allow image uploads. UPDATE 2/5/2025: Care.com reached out, acknowledged their "mistake" and confirmed they will refund me - but they can only mail me a check and the refund will take TWO MONTHS. In my opinion, this is unacceptable.

A woman named “Lisa” called me saying she was from your management team. I have the whole call recorded and can share with you. She seemed like she was ready to make a refund happen but that was never her intention. I mentioned to her that it was hard to understand the care.com call center and that the language barrier of my English dialect versus the CSR’s English dialect can be difficult. She then proceeded to call me racist and make false claims of me calling in 25 times as well as saying I used profanity in an email. Never once did I use profanity at all and I would love to see the email that she has to show this since it doesn’t exist. All false and have on record. To boot, she then thought it would be funny to get a fictitious “IT person” on the phone to answer “security questions” to instead ask disparaging questions posed as security questions which I also have recorded. How is this company in business with treating a paid customer like this? Wild!! Brad the CEO must be ashamed. Come on, man. This is absolutely and utterly ridiculous. Can’t make this stuff up.

No housekeepers called me back. Your site is not in my best interesrts and I'm requesting a refund.

If I could give them a negative number I would!! Worst company I’ve ever dealt with. I had never heard of this company and even if I had I never would sign up for something I have no use for! That would be ludicrous, however they took money out of my meager bank account without authorization from me. When I contacted customer service they told me they do not give refunds!! Seriously??? What kind of legitimate company does this? I want to let everyone know how uncaring and unscrupulous they are. If you have any ideas how to accomplish this please let me know. DO NOT UTILIZE THIS COMPANY!!!