Care.comReviews of care.com

There are few if any, real nannies on this site. SCAM

FRAUD FRAUD FRAUD!!!! This company offers FAKE PROFILES with their basic memberships. Once you pay for a premium membership you will not be able to find the caregivers that ‘reached out’ to you during your basic membership because they are using fake profiles to falsely advertise their services to make them seem useful. Once you upgrade and pay these profiles disappear and there are a small fraction of available caretakers all of which in my experience were not available for the times I needed that I had stated previously in my profile. BEWARE OF AUTO RENEWAL!!! You WILL BE auto renewed no matter what even if you didn’t agree to it, AND YOU WILL NOT BE REFUNDED. It’s supposedly in the fine print even though I signed up for a ONE MONTH PLAN, during this time I hired 0 babysitters because there weren’t any in my area that fit our time slots. Funny they were contacting us in droves when we had our basic membership, all within area and the time frame we needed, once we paid for a membership- POOF nowhere to be found. There is zero customer service and the only way I could contact some one on the phone was to look at the charge on my bank account and the corresponding phone number attached. This slimy company is slanging babysitters? Shame on them. Care.com preys on people who are frustrated finding child care so they resort to this lame site as a last resort and they know this-and they take full advantage of them. I am one of these frustrated people who was seeking help and all I got was a recurring charge for a useless service that I never used. I am overall happy that I didn’t book with anyone on this site because I do not have a shred of trust for them based on their business ethics or the lack there of. Their promises of hope finding a caregiver you trust- the whole experience was BS and I will not stop until this site is shut down in return for them wasting my time in many capacities. I have filed a complaint with the Better Business Bureau and I suggest you do the same if this company has treated you as they have treated me.

This website in general, has a good concept of being a hub that connects caregivers with possible employers. We found several good contacts out of the couple of weeks we had an ad listed. The reason I am giving them a bad review is that the billing practices are unethical. They lure you in with a "free basic membership" which you can do nothing with but see caregivers, not communicate with them. For joining the "advanced" membership level you can message caregivers and pay extra for background checks, etc. Care.com states the fee for the higher level of membership 12.95 month, cancel anytime. Great! But its not true. You pay for 12 months in advance and if you cancel, YOU DO NOT GET THE BALANCE REFUNDED (they just don't auto enroll you the following year!). I grant you its only 155.00 more or less, but its false advertising.If you cancel, you loose your advanced membership benefits (so now youre back to a useless "basic" membership), so you can't use the practical services anymore, but the fees still stand. What the heck? Horribly misleading and would not use them again because of this false advertising. I tried to resolve it with them, they wouldn't budge, so I called my credit card company and disputed the charge and had it reversed. If you don't mind paying 155.00 upfront for finding a care companion, go for it, but don't cancel until you are sure your first hire is going to work, or get phone numbers / contact info for everyone you're interested in possibly hiring, and work with them outside the care.com system after inital contact.

Worst customer experience ever avoid this company as plague they charge you sneaky fees they never tell you about.

They will autobill your credit card and not provide any refund including for the unused period. I forgot to cancel it (ok my fault) and then as soon as I noticed on my credit card I went to cancel but I still had to pay for that month instead of getting a refund for the unused portion of the cycle (which was nearly a full month). Could've been nice and left me a satisfied customer but instead I'm angry and won't be using them again.

I don't think I approved it but did not notice right away that they had started charging my card $39 a month. This is a scam company and should be investigated by the government.

This company is one of the worst to work with. They provide no contact if should have a problem and there are problems. I canceled my service 6 weeks in advance and they pulled another payment from my account. I had tried this company in the past and I had the same thing happen. Like I said you can not contact the company if you have problems. I would not use this company again. Not trustworthy at all.

Terrible website. They didn't have any people who fit what I was looking for, but I couldn't find out until I paid a lot of money. I cancelled immediately.