Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

Showing 3,739 reviews with 1 star · Clear filters

Suma
Apr 11, 2022
The account wouldn’t let me login until…
The account wouldn’t let me login until I pay for background check . After payment , won’t let me post a requirement to hire . And the account only allows me to find jobs there . Multiple emails has been sent to the customer service , not one answered !
Response from Care.comApr 20, 2022
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-001612 in your response.
Ro D.
Apr 9, 2022
Es una estafa
Es una estafa, los anuncios son falsos. Si uno mira cómo están escritos, se dará cuenta que siguen siempre un mismo patrón. Sin errores ortográfico, lo cual despierta dudas, ya que la gente no suele escribir así. En fin.. el timo está en que pagues para enviar mensajes haciendote creer que si no lo haces no logras contactar con ninguno de estos perfiles...
Response from Care.comApr 27, 2022
Gracias por su feedback. Lamentamos mucho que su experiencia le haya hecho pensar que nuestra plataforma no es legítima. Podemos asegurarle que los perfiles en nuestro sitio son reales y hemos tenido muchos miembros felices que han hecho excelentes conexiones usando nuestro servicio. Estaremos encantados de ayudarle si desea comunicarse con nosotros a través de nuestro Centro de Ayuda en help.care.com o a través de Facebook Messenger. Por favor incluya el número de referencia REV-001587 cuando envíe un mensaje. Muchas gracias.
Noel C.
Apr 8, 2022
Very disappointed
There is absolutely no customer service. Unable to access my account. No response from 4 emails. No phone support. I am supposed to be listed as pet sitter but on my bio it says child care. Can’t access bio to correct it. Just goes in a loop and prevents me from access to my account. Called Amex to stop any more charges on my “premium” account.
Response from Care.comApr 20, 2022
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-001310 in your response.
Nancy H.
Apr 8, 2022
Wish I would have gone here first
Wish I would have gone here first. Charged $140 for service for a year. Only wanted one month. Now can’t even contact anyone and provider I wanted isn’t available. You have to upgrade to use any of their services. So very sorry I got involved with that company.
Response from Care.comApr 20, 2022
Hello Nancy, We appreciate your review. We'll be sure to share your feedback with our management team. I am sorry for the confusion regarding your billing. Care.com does try to make our billing process as clear as possible. If you have questions regarding your account, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at https://help.care.com/ You can also reach out to us through our Facebook Messenger https://www.facebook.com/caredotcom Please include Reference Number REV-001306 with your message.
Tracy H.
Apr 7, 2022
DO NOT use this company
DO NOT use this company. As a childcare owner, it sounded like a great way to find staff and potential clients. I was given leads and NOT one person responded. They were having a hard time processing my payment, so they called me and at that time I told them I wanted to cancel. Well...guess who is still being charged and they won't answer their phone or call me back after three days of messages! They also won't tell you how expensive it is. I had one month that was $650 plus!! So basically, my investment so far of over $2000 has not given me a new client or staff member! Hang up if they call!!!
Response from Care.comApr 20, 2022
Hello Tracy. I apologize for your frustration. I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-001296 when you message.
Nicole G.
Apr 6, 2022
Please do not ever use Care.com
Please do not ever use Care.com. They are untrustworthy and they have a very poor selection of qualified sitters to choose from. It is quite ironic that their company name is "Care.com" since their customer service reps clearly do not CARE about anyone but their profits. Used for one babysitter who was horrible. The first day we had her my daughters got locked in the bedroom and the second time my daughter fell down the stairs. Also, their customer service is horrible. After continuing to bill me for several cycles without ANY prior notification, despite it being clear I had not used the service for over a year, they refused to provide a refund for the autopayment. A trustworthy business that is profitable and actually CARES about their customers would always provide a refund or notify customers ahead of time to give them an option to pay or stop.
Response from Care.comApr 18, 2022
I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. You can also find this feature on the member's Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Lastly, if you'd like to discuss this further, please reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number 001271in your response.
RAJ
Apr 6, 2022
Scam!
I contacted 50...yes 50 caregivers. More than 50% said they had been out of that service for a long time, another 40% did not respond. The website over promises and greatly under delivers. If these caregivers are no longer providing a service, why doesn't care.com remove them? They want to see that they have a huge database of caregivers when in reality they don't. On top of it, they charged me for another month after I had cancelled on the same day that I made the mistake and bought a subscription. A real scam!
Response from Care.comApr 18, 2022
Hello, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number 001265 in your response.
Linda
Apr 5, 2022
Do not Waste Your Money
I am not sure if anyone would like to go with them. Every person but two people did not get back to me when I clicked on their profile and sent them a message. Each profile I clicked on also said they were not available. If this is the case, why keep them on the website, why not put them in the unavailable location. Its a waste of money and time.
Response from Care.comApr 16, 2022
o sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-001244 in your response along with a screen shot of the error message received.

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About Care.com

About these reviews

More in Kids & Family

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Very disappointed

Wish I would have gone here first

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Please do not ever use Care.com

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Do not Waste Your Money