Care.comReviews of care.com

Response from Care.comMay 2, 2022

Hi Susan, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-002135 in your response.

Response from Care.comMay 2, 2022

Hi Roger, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002113 when you message.

Response from Care.comApr 30, 2022

Hi Holly, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002016 with your message.

Response from Care.comApr 27, 2022

Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002011 when you message.

Response from Care.comApr 27, 2022

We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-002001.

Response from Care.comApr 26, 2022

So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-001956 in your response along with a screen shot of the error message received.

Response from Care.comApr 27, 2022

Thank you for your feedback. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. As far as the profiles on our platform are concerned, we can assure you that we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-001945 in your response. We would be happy to help. Thank you.

Response from Care.comApr 27, 2022

Thank you for your feedback. We're so sorry to hear that you didn't have a positive experience with the site. We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001929 in your response. Thank you.