Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Tammy P.
Learning to navigate system is why I scored a 4. It is not the easiest to figure out.
Response from Care.comSep 15, 2025
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team! Thank you, Care.com Member Care Team
DONNA K.
What do you do when the person you choose can’t take the job. It’s hard to pick a compatible person just by looking at a picture. Any suggestions?
Response from Care.comDec 15, 2025
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us at [email protected]. Please include Reference Number REV-025814 when you email.
Louis C.
The person I chose completely understood my total needs. There’s a tentative start date. I can’t fairly give a work performance rating.
Response from Care.comSep 8, 2025
Thanks for sharing the love! Thank you, Care.com Member Care Team
Pamela G.
Seeing the pictures and the bios and the caregivers location and what they charge was very helpful along with knowing they have been background checked.
Response from Care.comSep 8, 2025
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Kamila
Overall a good experience, but the care.com app could use slightly improved navigation, a clearer menu, and an accessible FAQ for figuring out how to best respond to applicants, what next steps are, etc.
Response from Care.comSep 4, 2025
We're so happy you have had a good experience and we really appreciate your feedback! Please be assured I am forwarding your comments to our Product team for their review. If you'd like any assistance, please don't hesitate to reach out to us at [email protected], and please include Reference Number REV-025791 when you message.
Michelle A.
Overall, it has been great using the app! However, at times, even without the need for an update, it will freeze and not show recent information. Also, when I get a new review and click on the link, it doesn't take me to the review.
Response from Care.comJul 22, 2025
Thanks so much for your feedback! Deleting and reinstalling the most updated version of the app can be helpful with tech issues, but please also reach out to us directly so we can assist. You can contact us at [email protected], and please include Reference Number REV-025699 when you message, so we can help you resolve these concerns.
Leah T.
I am updating my review about care.com because they finally resolved the issue with my profile. After reaching out multiple times, I was finally connected to someone who actually helped me and gave me some answers! I truly do love using care.com to connect with families, but there was an error on their end that caused my dissatisfaction prior. They finally fixed everything, so now I can use the site like I had been in the past. Thanks care for resolving this issue and helping me!
Response from Care.comApr 30, 2025
Thank you for your feedback and I am very sorry for your frustration. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025503 when you message.
Anonymous
Had a good experience, but wish more vetting was done.
Response from Care.comJul 28, 2025
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team. Thank you, Care.com Member Care Team
