Care.comReviews of care.com

Response from Care.comNov 6, 2015

Thanks Patty, for sharing your experience. We're sorry to hear that caregivers didn't respond in a timely manner. Please note, that you are able to submit your feedback for these caregivers by posting a review directly to their profile. This is feedback is very helpful and valuable to us as well as other families searching for care. We truly appreciate your membership and if there is anything else we can assist you with please don't hesitate to contact us directly at [email protected].

Response from Care.comNov 6, 2015

Hi Denise, Thank you sharing your feedback. We truly appreciate your membership and apologize if you've seen a drop in caregivers. Some members find it helpful to expand their search by increasing the miles from your zip code when searching for caregivers! I hope this helps and if there's anything else we can assist you with during your search please feel free to email us at [email protected].

Response from Care.comNov 6, 2015

Hi Bella, We're very sorry to hear about your experience and about your job being closed. Please note that all jobs will automatically close after 30 days however, you do have the option of changing this at anytime. We're very sorry if you were not aware of this and apologize for the inconvenience. Additionally, we would encourage you to share your feedback with these caregivers who did not respond or have an updated availability calendar by posting a review to their profile. Once again, we're very sorry you have not had any luck and if you would like to resume your search please send us an email at [email protected] and we will be happy to provide you with a promotional code. Thank you for taking the time to share your feedback and we wish you and your family all the best.

Response from Care.comNov 5, 2015

Hi Ross, We're so sorry that you haven't been able to find a caregiver yet and hope you continue your search. Please be advised that you are able to share your experience with those caregivers who did not follow through, by posting a review to their profile detailing your experience with them. If we can be of further assistance please feel free to reach out to us at [email protected]! Thank you again and we hope you are able to find a caregiver very soon.

Response from Care.comNov 5, 2015

Thank you Chris for reaching out and sharing your experience! It's wonderful to hear that you were able to find 2 caregivers using Care.com! For those caregivers that did not respond, please note that you are able to share your feedback by posting a review to their profile. Thank you again and we wish you and your family all the best!

Response from Care.comJun 30, 2015

Hi Karen, we appreciate your continued membership with us. Can you please send us an e-mail at [email protected] with specific site issues you are having that we can look at?

Response from Care.comJun 30, 2015

We're sorry to hear about your frustrations Meghan. There are caregivers that are on summer break themselves that only have summer availability and we understand this is frustrating and appreciate your feedback. Have you tried posting a job? Posting a job is helpful to state exactly what you're looking for so caregivers will know your expectations before they apply. Let us know if you need any help at [email protected].

Response from Care.comJun 30, 2015

Hi Carlos, all of the caregivers profiles will show their response rate average and how often they respond. Can you send us an e-mail at [email protected] so we can look into the notifications that you should be receiving? Thanks!