Care.comReviews of care.com

I'd avoid them if at all possible. Their customer service is beyond the worst. Unprofessional and hostile. A lot of time wasted. Even a single email address needs to be repeated multiple times. I was put on hold for more than 10 min and hang up.

Don’t ever use this company! First and foremost, the website is NOT transparent at ALL about how their services work, how to navigate the site and even the terms and conditions! When you’re a busy parent, you don’t have time to read all that and they know that and prey on that by hiding things here and there, putting it in fine print and then when the customer or member complains, they send their interns to leave some smart, backhanded reply so this immoral company can pretend they care! A lot of the caretakers they recommend first and foremost, you can’t actually communicate with them without paying. It’s sort of like eharmony in that sense. So okay, fine. Also, the app is extremely glitchy and there’s one babysitter we were communicating with and would have maybe went with her, but literally every time I clicked the message notifications, the app would crash. However, we managed to hire a babysitter for my son through care.com. This person first and foremost tells us she has a medical condition (which WHY did she NOT display this on her profile to begin with, and WHY does care.com not regulate this more) but still promised she could do the job and needed the money for said medical condition. We asked her to fill out a W-9 in which she refused, and care.com stated that it isn’t their business to make her do this. She also asked us to pay her via Venmo and not the actual website, which we both thought was sketchy, but our last babysitter we paid through Venmo, so Okay, fine. She then flakes after 3 days saying she doesn’t feel well, and insinuates it was our fault. I had to leave work early to help my wife care for our son, as my wife had work stuff to do! And then, I notice this woman’s profile is still up and active on care.com, indicating she’s apparently, despite saying she’s too sick to work, allowing clients to contact her for jobs. It also says apparently shes now even in a new state! Like what!? It seems really fishy and why does care.com allow people or beings (being some of these accounts may be robots) on their platform? Don’t they have some form of regulation???? I report this to care.com saying this woman shouldn’t still have her profile up if she’s literally flaking out on jobs she’s taking, and they basically tell us that they can’t do anything to make things better for st least the next person, but we can leave a review. I left a very honest, but scathing 1-star review, but based on all these other comments, that review may not even get posted, or if it does, it will just get removed. Do NOT, I repeat, do NOT waste your time with this company! My wife also cancelled the membership, but I’m bracing myself for unauthorized charges for them coming up.

When I first found Care.com, I thought it was great as I got 2 carers for my disabled daughter. Since then, the website has been really disappointing. They tell you the carers have 100% response rate, but I know that they don't, because I have messaged some of them 3-4 times and they don't reply. It appears the carers are not encouraged to be courteous and display manners to the people trying to employ them. The website is not set up to encourage them to advertise what days/times they are available, so the few who have responded to my message are not available when I want them, but if there was some structure to the page to indicate availability then I wouldn't have wasted my time (and theirs) in contacting them. Most just don't bother replying. Are they real people? I don't know, But if they are real, they're rude, and that probably means I don't want to employ them. I did contact Care.com about the inaccurate 100% response rate, but after weeks and weeks, their customer service response was just that they had a temporary software issue they're working on. That was Oct 2021. It's now May 2022 and there's been no change. I went to cancel my subscription in March 2022, and the day after it cancelled I got a message from Care.com that a carer had contacted me, so in order to reply I had to sign up again. In fact, the carer had not contacted me herself, it was a system generated message to "force" me into signing up up again. I will not be tempted to renew again. Waste of time. Edited to add: it took over 2 months for the Care customer service team to respond to a message sent through the website. Got a reply to negative Trust Pilot review within a few hours. Suggesting I should “reach out” to the customer service team. What, and wait another 2 months for reply: no thank you.

Avoid this Company. I was emailed to say I had 8 responses but I still can't read any of them

NUL stjerne burde være en mulighed - eller endda minusstjerner! Hvis bare jeg havde fundet anmeldelserne, inden jeg oprettede et medlemskab, som jeg normalt plejer at gøre. Vi skulle finde en hundepasser, og de første par dage kommer der et par svar, men det er helt sikkert robotter, for de svarer ikke, når man så besvarer deres henvendelse. Jeg måtte spærre mit kort for at afslutte medlemskab, selvom jeg opsagde det i rette tid. Jeg fik aldrig svar på min opsigelse, så jeg lukkede mit kort. Lad være med at oprette medlemskab her. De tager bare dine penge og lader robotter svare på dine annoncer.

This company is a total scam. They have non existent customer support and took my money then closed my account. They have not responded to me after numerous inquiries. Nannylane and sittercity are both far superior to this platform. Don't waste your time. [edit] I wish care.com responded to their customers as quickly as they respond to their reviews. It was a week to get a reply to my account being erroneously closed, and a few hours to get a response here.

Dont sign up its a scam it took 15 dollars out of my account don't do it its a scam

I attempted to use Care.com to find suitable childcare for my 5 year old daughter. After signing up and paying a fee, I received an email that my account was cancelled because I was some kind of risk. I am an Operations Director at a reputable nonprofit agency. My daughter attends a premier private school in the area, although that shouldn't matter. Upon seeing the cancellation, I reached out for clarification, and twice received no response. After securing childcare with a local franchise of another company, I sent a response to Care.com regarding their lack of customer service. The reply, again, stated I am some kind of risk, but refused to tell me why based on "company policy." The lack of customer service and transparency is abhorrent. I would advise everyone to go with a local franchise of other companies. We worked with two and chose an amazing Master's level student in early childhood development for our daughter's summer childcare. Care.com is not caring, nor professional. Seek services elsewhere.