Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Jo B.
It took many months to get a care client to accept my job. But when one did, it went smooth.
Response from Care.comOct 1, 2025
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team. Thank you, Care.com Member Care Team
Rae N.
I am still setting up interview appointments. I will review when I have more experience and information to share.
Response from Care.comSep 30, 2025
Thank you for taking the time to post this review! If you would like any assistance, please don't hesitate to contact us at [email protected], or you can call us at 888-498-1821. Please include Reference Number REV-025887 when you message.
Kathleen M.
I had difficulty understanding how the site worked. It is comprehensive and getting to the right spots for what I wanted was a little confusing. However, I was able to hire a person and finally cancel the subscription.
Response from Care.comSep 30, 2025
Thank you for your feedback! Although it's great to hear that you're now all set, if you'd like to discuss the issues you encountered, please reach out to us at [email protected], or you can call us at 888-498-1821 if you prefer. Please include Reference Number REV-025885 when you message. Thank you!
Liza G.
Well, in my ad to hire a cook/chef it was also a part in there where it looked like I was a senior citizen and that I needed help myself which I’m just looking for a cook so a few people were confused and I was too until I actually looked at the profile and it kind of gives two different things
Response from Care.comSep 30, 2025
We're sorry for any confusion and appreciate your feedback! Please be assured I am forwarding it to our Product team for review. If you would like any assistance with your search, please reach us at [email protected], or you can call us at 888-498-1821. Please include Reference Number REV-025884 when you message.
Kathy G.
It was very confusing. I still don’t know if I hired who I wanted or not. Or for when I want her. That site needs to be made clearer.
Response from Care.comSep 27, 2025
We're sorry for any confusion and appreciate your review that let us know more about it. We'll be reaching out via email to assist. In the meantime, if you'd like, you can contact us at [email protected] or you can call us at 888-498-1821 to discuss this at your next convenience. Please include Reference Number REV-025883 when you contact us.
Ahimsa
i was initially quite upset with care.com due to a miscommunication but their customer service (i was helped by Mary) has been simply outstanding in resolving my issue. they also stated that they would take my feedback into account on how to avoid such instances in the future into consideration. in my original scathing review i gave them only one star but after working with them over the past week i was very impressed at the lengths they went to fix things on their end and i am satisfied with the outcome and the service.
Response from Care.comOct 17, 2025
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
BERNADETTE R.
It wasn’t “great”. It was good. I liked the amazing number & choices of helpers and the background checks. I did not like the impersonal interaction and the lack of being able to talk to someone to ask MY questions and voice my concerns. The use of AI & and technology is good to a degree, but I needed a human.
Response from Care.comSep 22, 2025
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team. Thank you, Care.com Member Care Team
Angelo A.
still need part time help mondays and wednesdays and some eves to help with my wife recovering from a stroke wife was manager of H and R Block income tax office and taught taxes in off season, also part time realtor . long ago was sunday school teacher for young children. help needed for personal care dressing transfers gets PT and feeds self located in Ocean City NJ 08226 sept 18
Response from Care.comSep 19, 2025
Thank you so much for the review! We will be reaching out to you via email to assist you with your search. If you'd like any help in the meantime, please contact us at [email protected], and please include Reference Number REV-025842 when you message.
