Care.comReviews of care.com

I signed up eager to find a cleaner to take care of our home on a weekly basis. In order to send messages to caregivers I signed up to a Premium account, before being allowed to send any message I had to verify my profile. The verification didn't work due to a technical issue. I reached out to the Care Team and they suggested an alternative that breaches all privacy recommendations... After I asked for alternative methods they never responded. I tried multiple other times to get help verifying my account but nobody responded. After submitting a formal request for a refund they said that wasn't possible because "you'll still have access to your Premium benefits until the end of your current billing term"... Going in circles, and will never use this platform again.

I would give 0 stars if possible. I started a quarterly subscription thinking that I would use them more frequently that I ended up needing help. My quarterly subscription was scheduled to be renewed on Jan 12, 2026, and the very SAME DAY I cancelled my subscription, but they still charged me and will not refund my money. The cited that 'the subscription fees are not refundable'. I would not use them ever again. [update 3/11/25] Based on their comment to my review, I sent them an email, and the response was still the same - "based on our terms of use, we cannot issue a refund". I still think it is unfair to charge a quarterly membership the day when the services are downgraded, but they don't think so. So, please be aware when you sign up for their membership.

Bait and switch. They talk about saving money but then if you use it for a month, they will take your entire amount. Total scam! Emailed them twice and told it was my fault because I chose the wrong package. Update- the message below was not to resolve my issue. Instead they told me that there would be no refund and it had been escalated as far as it would go. Don’t mistake this response for them wanting to help… another example of what I said above.

I tried Care.com for a 3 month subscription and was unable to find a caregiver- they either didn't fit what I was asking for or never replied. Then I see that Care.com has just charged me an Auto-renew fee for an additional 3 months of service. I was unaware the account was on auto-renew (must have been hidden in the fine print). When I reached out to their customer service they refused to issue a refund, even though it was just charged 2 days ago and I have not used the account for months. BEWARE of their tactics!!!

Care.com is misleading. It presents itself as a marketplace similar to Thumbtack, but it is not. You are required to create an account just to search, and only after doing so do you discover that you must pay a significant subscription fee simply to contact a provider. You are paying merely to send a message to someone who may or may not ever clean your house. What makes it worse is that providers can contact you, which creates the impression that you can respond freely. In reality, you cannot reply unless you are paying. That wastes everyone’s time and creates unnecessary confusion. Some providers here complain about “fake jobs.” They aren’t fake. It’s Care.com’s shady marketing practices. We CANNOT reply. They shouldn’t send our info to you if we don’t join. In August 2024, Care.com agreed to an approximately $8.5 million settlement with the Federal Trade Commission over allegations of deceptive claims about job availability and earnings and making it difficult for users to cancel subscriptions. The company did not admit wrongdoing, but the issues raised in that case reflect the same lack of transparency that users still experience. Costs and subscription requirements should be clearly disclosed before someone creates an account and certainly before people begin messaging one another.

The company insisted i upgraded to a premium policy a year after canceling. Very dishonest.

This company is a complete scam. They charged me an annual fee and did not tell me that my account will be renewed. I asked them to refund the charges. I never used the service. I asked the refund the SAME DAY as the charges dropped. No email notification prior. They did not refund the $155.40 charge.

scammers, i am looking for a cleaner so first they charge my credit card and only after that require me to verify my id with camera selfie and all that garbage which i never planned on doing. I dont like my facial print made public and they treat you like a dog or something. we are giving them money and they disrespect us! bad company total scumbags !