Chance
Extremely late babysitters, no refunds
Your babysitter can show up as late as they want, and they often do, and care.com will not give you a refund or even a credit on your account. You will be paying for hours worth of time during which your babysitter is not present, on top of missing whatever appointment you booked the babysitter for to begin with. There is also a Care.com transaction fee for each babysitting appointment which they will not refund for a late appointment or no-show, on top of their exorbitant membership fees. By using Care.com, you may as well be burning your money.
Response from Care.comJul 9, 2022
Hi Chance, I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. You can also find this feature on the member's Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Lastly, if you'd like to discuss this further, please reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004551 in your response.