Care.comReviews of care.com

SCAM ALERT!! I just needed a basic package for a one-time dog sitting need. It allowed me to create a job posting but you cannot reply without upgrading to one of their over priced packages. Don't bother!!

They mislead by sharing half information. Do not spend any money with them. As a business owner, i signed up for their service to generate leads but no results for lead or staff recruitment. Adding response after this lovely comment of care. I paid for initial subscription so wasn’t expecting anything free to begin with but sharing only half information to customer is not the right way to do business. Care.com needs to hire better people and train them the correct way to earn business.

After setting up my ''free'' account I naturally started searching for a potential local carer. I had just advertised a housekeeping job. just 24 hours later, a few messages from some candidates appeared in my inbox. Naturally I clicked on each message which revealed the name of the candidates but the message was ''blanked'' and accompanied by a message ''if you would like to see what the candidate wrote, get a premium membership. I then checked the candidates' profiles and they looked suitable, so naturally I bought a month long premium membership. Once I had upgraded, I returned to my inbox to see what the messages from the candidates said. I was absolutely furious to find that the messages were NOT from any of the candidates, rather, the messages had been sent by a '' care.com '' employee, using the candidates' images and user ids. The message simply said ''Debbie could be a good candidate in your search for a House & Garden Helper ... Followed by the candidates profile:- I have a passion for cleaning. I ran my own business about 10 yrs ago but unfortunately due to ill health I had to stop. I want to get back to do something I enjoy. I want to get help other people as I understand what it's like to not be able to do what needs to be done. I love interacting with people and am a very caring person.'' - All the above information, which was now displayable from my inbox, was actually listed n her profile, which is readily accessible under the free membership. There were no messages from candidates replying to my ad.......just fake ones . so they (care.com) had conned me into buying a premium membership via false representation in that a suitable candidate had responded to my ad. However, the sharp practice does not stop there , here's why:- Whether you are a care seeker or care candidate, the company does not tell you that in order to have a conversation (i.e. exchange and read messages both ways) between care seeker and candidate, BOTH care seeker and candidate must be premium members. So, as a premium member, I can search, send messages and read messages but the candidate candidate cannot respond unless they too are a premium member. The great majority of candidates are not premium members!!! So you end up having paid your recurring membership fee for nothing. STRONGLY recommend : This site is best avoided, in my view, total sharp practice and not at all user friendly. WARNING If you do use the site and pay for premium membership, be prepared to lose your money with no results. ------------------------------------- My reply to the message sent by care.com below ------------------------------------- Here is my reply to the deceitful and deluded care employee who wrote the nonsense below: 1. Anyone can open an account on your website for free, 2. All profiles from candidates are visible without having to pay a premium 3. You have not disputed any of the sharp practices detailed in my review above ….why? Here’s why, the review is totally correct and indisputable. 4. I have asked for a refund for conning me to upgrade my membership to premium but you have ignored my request. 5. I don’t react to reassurances that are heralded by deceitful website owners.

I canceled my membership of Care.com on 11/27/21. I have the E-mail confirmation. They are still charging my CC . I have tried reaching them. But no way can you get through them. Its been 8 months of charging me $38 per month .

Absolute garbage website and customer service. We posted a job for childcare nanny during the day and got a reply from an applicant a few days later. Had to pay $41 subscription just to read the message, and turns out the applicant wasn't even available during the hours we posted. They have a no refund policy on subscription so we figured it's fine, we'll get more applicants hopefully. Three weeks go by and no response. Find out that care.com automatically removed our job without notifying us two days after we started our subscription. Contacted customer service via chat (which took over 45 minutes) just to be told that they automatically cancel jobs after 3 weeks even though it had only been up a week. There is absolutely no where in their terms and conditions or guidelines about job postings that say ANYTHING about timeframes, expirations, or cancellations. I requested to speak with a supervisor who was supposed to call. Instead of a call, I got an e-mail that simply said regardless of how things went down we were not eligible for a refund or for an extension of our subscription to make up for the three weeks we paid for and lost. Not only did they basically steal our money, but we lost valuable job-posting time that we can't get back. This site is absolute garbage and has absolutely no commitment to anyone but themselves. I wish this review could be posted front and center on their page to warn others.

Really poor selection of applicants. I wish I had checked trustpilot before signing up for a membership. I received about 5 applicants (20 on childcare.co.uk) and all were low quality. When I asked for a refund they refused and stated that their billing terms were very clear. That's true, it's just the product that is below par. Avoid and go with childcare.co.uk if you are looking for babysitters or nannies!

All the ladies that were supposed to come for housekeeping didn't show up. On the way to our house, they sent a message that they can't come or they are suddenly just not replying to any message or phone call. I'm almost sure it's a scam.

How do I actually get in touch to get them to stop charing me! I am paying massive fees but cannot access my (cancelled) account. Can you please provide a contact number here Care.com?