Care.comReviews of care.com

Terrible service for which I will be requesting a refund - No phone customer support. The number rings and disconnects. We are well past the pandemic and virtual call centers and telephony for virtual agents have been around since the early 2000s. The sign of a business that does not care is one that does not offer any phone support and since care is in the name that is concerning. Imagine the challenge a senior citizen trying to use the service would have once they signed up. Chat is useless. I was disconnected 5 times in on the afternoon. If you delete a caregiver's message (let's say you hired someone for a task) a year later you are unable to contact any caregiver you had deleted their message in the past. Then they offer to send the message for you but are unable. This should be a seamless service. I did hire one time from the site someone who was excellent the first day I signed up a year ago. The first message I sent and she responded. Now I'm looking for a service for an elderly parent and the app, systems, and customer support is far below the 86 dollars I paid for one month.

DO NOT AND I MEAN DO NOT USE THIS APP! First off I was under the impression I was only paying for one month . Was charged multiple and only refunded in amount of one. Two they have sus people I was informed a caregiver I almost left my daughter with was removed and no longer allowed as part of there community. So obviously they allow people who aren’t for on platform so do not use there thieves and are careless with who they Allie as caregivers

I was tempted to try to find a cleaner with them but could`nt find the cost or a `phone number.So i checked the reviews.Looks like you saved me.Thanks

I have just recently started to use them and I am having nothing but trouble. Of course they had no problem taking my money but I can’t get any help. It says I have messages for jobs I applied but I can’t access them. I’m angry. I tried to contact them on their chat, that does not work. Tried to email that too does not work. Tried to find customer service only to be asked for my cc number to get help. Tried a phn number I found only to get a recording telling me to use the app and it hangs up. I have notifications saying I have messages but when I open message box there are none. How useless is this company?? And now any of the clients think I’m a flake. This is my reputation they are screwing with. I tried to email them via fb and it is not working either. I did manage to message them via Instagram but not holding my breath. Im so angry 😡. I have reported them to the BBB, turns out they have no reports on file. I suggest everyone with a bad experience to do the same! I see they sent a response but it tells me to try EVERYTHING I ALREADY TRIED with NO SUCCESS 🤬‼️ Giving me the runaround. DO NOT USE. ITS A SCAM

Horrendous support for Caregivers. Care still has not cared to updated my profile from months ago, nor any profile revision I have sent in the last several months. Support, and I use that word loosely, does not contact you nor do they care when you need assistance. For instance, I followed with great care, all the of steps for creating a second profile to apply for other positions, and it still does not work. I contacted Care multiple times...silence. It's like they are Care-ghosting you. The Care platform is abysmal and careless. It does not register edits to profiles, which would be beneficial to caretakers. It just repeatedly, and carelessly, defaults to the original profiles. Furthermore, there is no continuity between the app and the desktop site. I think they just care to cancel each other out. Thinking about upgrading your Care membership plan? Be careful. It's the same carefree level of crappy careless service, but you get to pay extra for it. I upgraded last year and it was a careless waste of money. The only service that is reasonable are the background checks. Laissez-care. Care should just remove the Help section for caregivers, because it is useless and clearly not cared for. Ironically, Care can carelessly respond to carefully constructed reviews, but they can't care to address all the careless deficiencies on the site. I have read the responses to reviews. Simply placating with the same response shows a profound lack of care. It's incredible how someone complains about not being able to contact customer service through the help.care.com site and Care's response is to contact them through help.care.com. Their goal is clearly to keep the subscriber in a constant loop of frustration. It's care mongering. Care.com is shameful. I caren't read anymore comments...I am getting annoyed just reading them. I do have to give them credit in one area. They have worked super hard to achieve a rating of 1/5. It takes great care and planning to get such a low rating. They must care about their reputation. Pretty much got my point across. I encourage any web designers to create a new platform. Care gets a big 👎👎👎

Care.com is DECEPTIVE. It advertises as a site to connect you with people for jobs but even after paying $20 for a general membership what they do not tell you is you can’t actually text back and forth with anyone interested in you unless you upgrade. There is a “contact us” button that doesn’t work when you push it. Leads nowhere. I just signed up and it was a mistake. I want to cancel my membership and get my money back! Care.com knows exactly what they are doing, so please do not write back saying your actions are “unintentional”. If you are reading this, your site and your app are glitchy, dishonest and unhelpful. For something that is not free, we all would expect more!

Ich kann auf keine Nachricht regieren ohne selbst Premium zu haben. Angaben zu anderen Kontaktmöglichkeiten sind verboten und nicht möglich. Ich zahle doch nicht pro Monat so viel Geld, um nachher für CHF 20 eine Anstellung zu bekommen, das rechnet sich ja 0. Petsitting 24 ist da wesentlich besser, als Sitterin.

hi. I joined for a month. I cancelled my subscription before the month expired. I was not able to log in after that, I assumed they had cancelled my subscription. They are to date taking money from my account, not replying to my emails, to resolve this issue. There is no number to contact them on either. I note now you are replying to me due to the negative review. You should contact me directly to resolve this. But I have tried to email you with the complaint ref.. now its saying that email is not monitored. Extremely bad customer service. NOT IMPRESSED.