Care.comReviews of care.com

Response from Care.comAug 5, 2022

Thank you for your feedback. We're sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-005581 in your response. Thank you.

Response from Care.comAug 5, 2022

We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005579 with your message. Thank you.

Response from Care.comAug 5, 2022

Hi Xo, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.

Response from Care.comAug 5, 2022

Hi Peggy, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005562 when you message.

Response from Care.comAug 4, 2022

Thank you for your feedback. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. Care.com takes the safety and security of members very seriously. Together with our Safety team we do our best in order to make easier, safer and faster for you the process of finding either jobs or care for your loved ones. If you'd like to discuss this further, please reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005543 in your response. Thank you.

Response from Care.comAug 4, 2022

I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-005524 when you message.

Response from Care.comAug 4, 2022

Thank you for your feedback. We're so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005508 when you message. Thank you.

Response from Care.comAug 3, 2022

I am sorry you are having trouble. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005481 with your message.