Care.comReviews of care.com

I paid for a subscription then had no access to be able to update of change my job posting as my needs for childcare changed weekly during the summer. They were completely unapologetic. I was a complete stress case about getting care for my children. People were not responding to my emails because when they went to my post, it did not make sense. I have used Care.com in the past and know how to use the platform when it is working properly. This was a frustrating and confusing experience for both myself and the caregivers. Despite asking for a refund for the lack of full use of the site and the extra time and frustration trying to work around the problem, Care.com flatly refused. I also could not access my account to cancel my subscription. When I would contact customer service they would send me a response email saying my matter had already been resolved. No phone number, no other way to contact them. Really not Ok when we as parents really have to have childcare in place to go to our jobs.

Absolute Scam - Run. Signed up for 3 months with zero mention of auto-renewal in the process and guess what. You got it, with zero warning or authorization they charged my account for another 3 months. I've reached out to the New York State Attorney General's Office because their "policy" violates New York State Business Law Section 527-527(a) pertaining to auto-renewal policies in New York. I would encourage EVERYONE to do the same in your respective state. Consumer Financial Protection Bureau is also an option if your state's AG's office is busy not helping people.

They took my account down for a driving related misdemeanor. Yes I understand that doesn’t look good for my driving record, but that absolutely does not reflect how I care for children or my work. I’m a child care provider with Fairfax County and even they didn’t reject my application for minuscule ridiculous things. Worst part? They will never tell you why they took down your page. It’s a so long and f you never come back type situation.

This company is complete bullsh*t. My wife opened an account to find work and used my credit card. We have been trying for 3 months to cancel the account. It's impossible. No contact phone number. No customer service. When I try to log into the account and cancel, I get an error message. I just called and cancelled my credit card since I had no other option. Such a scam and a hassle. You would have to be an idiot to use this bs company.

Signed up thinking it was free till person was engaged by employer. Realised my mistake. Receiving 3 emails a day. Have pressed unsubscribe 3 times. This is a terrible company. Seems like a scam. DO NOT register!!!

I wish I had seen the trustpilot reviews before using the site. I did not find anyone through their website as there were no suitable candidates, or the ones that looked suitable never responded but the worse part is that they kept charging for nothing. You have to pay for a premium membership to talk to anyone, and it keeps renewing, and when you try to cancel, you select cancel and you think that’s it but no, there is another screen, and you click there and you think that’s it but there is another one! and like that 5 times, if you don’t pay really close attention you think you cancelled but you have not. Websites like this are legal scams and should not exist. I hope the people who run the site and work there feel good about making money off the back of giving false promises to people who need care.

Care.com is scam, they take your money and then provide no support, making it as hard as possible to find what you're after! Never again.

I use their service through my employer as it’s an additional benefit for back up care and personal network reimbursement. I contracted a nanny and pay a decent amount weekly If needed in the event i don’t have regular care available. You’d think once you submit your claim as indicated in their message you would get a decision within 10 business days. I’ve called and they are telling me it can take up to 1 month. If i would of known it would take so long to get reimbursed i likely would of took ET and watched my own child. A time frame is indicated as 10 business days but i guess they can change that as needed! So beware to avoid financial hardship!