Care.comReviews of care.com

I recently tried using Care.com for backup care, including both daycare and in-home options, and unfortunately my experience was not very positive. For daycare backup care, the stated policy mentions that requests should be approved or declined within 48 hours. However, in my case, I waited about five days without a clear decision. During that time, I only received emails saying they were still searching for a provider, which made it difficult to plan accordingly. I then tried requesting in-home backup care and selected a provider through the platform. The request status showed as “confirmed,” which was reassuring at first. However, according to the guidelines, the caregiver is supposed to reach out at least one day before the scheduled start date. I did not receive any communication, which made the “confirmed” status feel misleading. Additionally, it seems that some of the caregivers listed on the platform may not be actively available. If a caregiver’s schedule does not show any availability, it may indicate that they are not currently taking assignments. In my experience, even with a “confirmed” request, the lack of visible availability was a strong indication that the caregiver had not personally confirmed the assignment, making the “confirmed” status appear misleading. Overall, the lack of timely updates, clear communication, and accurate availability made it hard to depend on the service when I needed it. While the platform has potential, my experience suggests there may be gaps in coordination and follow-through that could be improved.

In violation of consumer rights act 2015. There are other similar websites that can match carers to families which won’t have illegal terms and conditions. Use those.

Aside from the fact that their business models makes absolutely NO SENSE for parents, they intentionally make it hard to cancel subscriptions. The FTC already went after them 2 years ago for this, but they have not changed!!! I cancelled my subscription and never thought about it again until I saw months of renewal charges posted to my credit card. When I logged on, it appeared as though I had never cancelled it!! Immediately I cancelled again via the website, and it showed that my account would be "downgraded to free" at the end of the billing cycle ... but it also still showed a future billing date and the "manage membership" button still took me to a page that showed an ACTIVE subscription!! It allowed me to go through this PHONY cancellation process as many times as I wanted! I contacted customer support about the issue and all they said was "we don't do refunds" and basically saying I knew that I was signing up for auto-renewals when I signed up. Trying to CLOSE the account entirely just showed, again, that the account "would be closed" at the end of the current billing cycle. Sure buddy! Not buying that bullcrap again! There is not even a way for you to manually delete your stored payment information. Pretty sure that is illegal ... Oh and when you send a message to support they give you a "support ticket number" but the auto-response from the customer support email address literally says "This email address is no longer monitored" so there isn't even a way to follow up on that ticket number!! So after multiple attempts with customer support and finally submitting one last angry complaint via their stupid portal, I went ahead and disputed the charges through my credit card company. I had mentioned in my final complaint that I would do this. The next morning my account had been wiped and it APPEARS that they issued the refunds (after saying they wouldn't). When I called my credit card to remove the disputes they so kindly advised me to wait until the refunds actually get posted on the account, because right now they are just pending. The credit card company said many scammy companies do this - they'll "issue a refund" so it shows up in pending transactions just to get you to drop your charge disputes, but those refunds will drop off and never actually post to your account!!! We'll see what happens but I would not be surprised AT ALL if that's how this shakes out. Care.com is so obviously scammy it's insane. IDK how on earth they're the main provider for connecting parents & nannies.

Trying to log in but it doesn’t allow me to do so. Says it doesn’t know my user name but they manage to send me emails every week/month. I want to cancel my direct debit but I can’t get in touch with anyone. Nightmare!

This site is Deceptive on multiple levels. Most of the ads posted by families are auto-generated and not intentional. Care.com forces any family looking to search caregivers to post an ad. This significantly over-inflates the number of families actually looking. Both the caregiver and family have to pay for premium memberships to actually chat and the fees can be quite high. I am a caregiver and I am paying for a premium membership. I assumed there were a lot of families actually looking but when I filter based on the generic ads, it is apparent that 90% of the posts are not real.

The quality of the people on Care.com is horrible at best and I’m not even certain if all the people on there are actually local to the area. I’ve been getting a lot of I’m on vacation and no shows this year. There has to be a better alternative. If you are disabled and really need assistance this site can be a major pain (figuratively and literally). I use to be able to count on this site. People are charging astronomical prices to do lazy work. I had to let the last person go and the last 3 people were no shows. Prior to COVID, I was able to get excellent help from this site. Now, it is 100% a waste.

I took a membership for a month. Called and verified after a month that it was only a month. They kept charging for 4 months on my card until I became aware of it . All this time I never logged in. They refuse to refund me. This is intentional fraud not a mistake. Stay away from them.

I signed up for a premium account to find care for my parents. Only one person responded to multiple ads that were placed. Completely forgot about the service. The service automatically renewed me for another 12 months without notifying me. I only found out when reviewing my credit card statement. I have canceled the auto renew for 2/2027 but am trying to get my money back for this year - even a pro-rated amount and the company is refusing to refund any portion. UPDATE: Called them back and they stand behind their policy that your only option is to sign up for an auto renewal policy and you will not be updated when that policy renews and if it renews you are stuck! DO NOT USE THIS "SERVICE".