Care.comReviews of care.com

They conveniently forget to notify you that in order to reply to anyone, after making a posting, you’d need to sign up for a plan ;) which they’ll renew without asking you and charge your card! What a scam and a waste of time!

I created an account in what I thought to be a one month charge, in order to gift my son a housekeeping service for his birthday. Before paying for the month of service, there appeared to be at least 20+ persons who looked perfect for the job. However, after messaging every single person twice, only one person responded back to me that they would be interested. We found help elsewhere and I basically wrote off the expense as lesson learned. Then I noticed that care.com had charged me again for the following month. When I contacted customer service, I was basically told it was my fault that I didn't realize this was a subscription service and that I would be charged monthly until I cancelled the service. Somewhere along the lines, I missed this fact when I signed up for what I thought was one month. I contacted my credit card company to file a dispute and they were very aware of how Care.com operates and have received many complaints.

I got no response. I want to cancel my premium membership.

I paid for an anual subscription (over $150). After 2 weeks I found it useless for me (this review is not about care.com being useful or not, some people could find it useful), so I cancelled my subscription. Then a nightmare begun... They keep everything on file, even after cancelling, including credit card information They will retain personal information even after requesting to be removed. My information is still there and will be until next year. This is the type of business that will retain client's personal information without any reason. Beware *Update: let me be clear, there is no error message whatsoever, the only error is care.com business practices. This is what the last representative told me: "if you would like to delete your credit card information, you can only remove your credit card information completely in your account, if you have a Basic membership. If you currently have a Premium subscription, you must wait until your membership is downgraded to delete your credit card information. Since the account is set to close, it will automatically be removed on 8/30/2023". So my only option to recover my personal billing information is to downgrade my $150 subscription. Basically, this means I need to pay YOU in order for YOU to release MY personal information and recover my privacy. Retaining a client's personal information against their will represent a serious case. This is one of the most unhealthy business practices I ever experienced.

Paid for premium and can't use site.

Someone called me an promised to find us client for our small day care business. Claimed they will provide phone numbers of potential clients for 50.00 each with a annual fee of 200.00 plus state taxes. They basically provide random telephone numbers of people who have no idea why I called. Tried to get refund but they have a no refund clause. I just ate the loss than waste my time fighting them. Stay clear of this company.

Using the website is difficult and not intuitive.

Oh my gosh. How I wish I had read these reviews before even visiting their website. I decided to subscribe for a month just so I could explore the site, and I somehow signed up for one year. I canceled within minutes. It obviously defaults to a one-year membership which is so sneaky. As if that's not bad enough, what makes this sneakiness super unethical is that they then refuse to issue a refund. I sent them an email to express this and told them they should be ashamed of themselves. I got no response. Who do these people think they are? They are unethical and truly unkind. Edit: this is being added in reply to their response: No, you don’t. And, no, you won’t. (1) I just slammed your company to others, so if you appreciated that, you people really have no business sense. And (2) if you had any intention of sharing this feedback, it would be because you knew your practices were unethical and plain wrong, and you’d give me my hard-earned money back.