Care.comReviews of care.com

I had an old account I wanted to reactivate. I have moved and it would not reactivate with new address. I had to set up on old address. It's still not letting me change my address. I have contacted customer service 3x... no phone, so have to email. They say 48 hours, but still no response. So they take my money to do a background check and I still cannot get on to edit my profile. I even got an email saying I'm not approved, I need more than one line. There are paragraphs on my page. This is a joke. This is very frustrating. I want my money back. This is horrible, if you need help, you can't get it. So, I'm out of $18 for a check and I need the extra work. I think that's amusing that when you are on the website it says email only... and then you can't get a response. Some days you need an immediate response. But suddenly a phone # pops up here on Trustpilot. I call BS!!! I still can't edit my profile and update my location. I'm not even in the same city. I'm filing with the BBB.

FRAUD & SCAM ALERT!! I created an account, went through the background screening (With PERSONAL info.) and then we get to the last step which was to select a plan in order to fully use their services… Fine..money paid, however when I go to log into my account it says No account found but you took my d*mn money out huh? Will be disputing these charges & Changing banking info. You will NOT be automatically deducting anything from my account since y’all don’t recognize my info … a WASTE OF TIME, ENERGY, & MONEY!!! BE AWARE! & why don’t y’all have an actual number for customers to call in. Y’all are making TOO much money off of people not to have that. That’s the bare minimum. Smh. Reporting to BBB also.

Literally horrendous. I signed up to find a nanny for my twins and barely received any interest at all. The people who reached out would just randomly stop responding after conversing for several days. I contacted care.com and their customer service was absolutely awful. It turns out they just randomly remove your job posting after a certain number of days without telling you and you have to repost it. I then cancelled my account due to it being an entire waste of money and they charged my credit card $60 without my permission. This place is a joke.

Die Kündigung des kostenpflichtigen Premium Abonementes wird einem sehr schwierig gemacht, die Laufzeit verlängert sich jeweils ohne dass man dies möchte automatisch auch wenn man nur 30 Tage abonniert hat......ABSOLUT KUNDENUNFREUNDLICH....NEIN DANKE!

Do not waste your time or money! A horrible company that does not stand up to its own values. Poor customer service with over-the-top policies that will just look to take your money and not stand behind their service.

Please don’t waste your time and money. I joined care.com in the hopes to find a nanny around July 22. A lot of the people on that website are not committed to providing nanny services at all. I had 2 Nannie’s do a no show, and so many others that were just not interested in just doing two days. A lot of the Nannie’s on there may also not have experience.

If I could give a zero star I would signed up for care.com over a year ago and canceled because I could not find anyone for their services I posted jobs and nothing came through so I canceled the service. August of this year they charged my account again! I did not sign up for their services. There was no way to get a hold of them to speak to someone about this unauthorized charge. I searched Google for a telephone number and could not find a number to call to talk about the charge that was on my account I called my bank and my bank reverse the charge. The person at the bank suggest a cancel again in their platform which I had to reset my password to get back into their platform and cancel again when I saw the charge on my statement. Again I see a reversal I was charged again by care.com my bank claims that they showed evidence that I canceled over a month after the charge. the thing is I never signed up for care.com when I was charged in august. How would I know to cancel when I did not authorize this charge. now my bank is saying I need to show proof that I did not sign up or proof that I canceled over a year ago. Now I’m being told to work directly with care.com. My account was charged without my authorization

I’m a special Ed teacher and private care provider with a 15+ year career. Writing a review after 10+ years using this site. It started off glitchy and got even worse through the years. They are not reachable for contact even in emergencies. They have a booking system that doesn’t allow care providers or families to speak with each other until a time slot is “booked.” If after speaking, either party decides it’s not the right fit, the care provider rating drops. They recently submitted my birthday incorrectly to a Moro vehicle check vendor. Because of their own mistake it was flagged and they suspended my account losing me hundreds of dollars worth of billable client hours. If they don’t resolve their issues they will lose every reputable care provider they have.