Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Carol P.
I need to cancel my membership. There is no place on the site to cancel or no contact information. Please help, how do I cancel Carol Porter
Response from Care.comOct 5, 2022
Hello Carol, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008081 with your message.
Leigh M.
The messages from them on Trustpilot are lies! They apologize and then tell you to contact them through help.care.com. It is useless! The help.care.com has an error message every single time I try to connect - many other reviewers have mentioned the same thing. I want to shout this from the rooftops: It is a scam and they are frauds.! I cancelled my membership a year ago and recently found out that they have charged my credit card for $583!! My credit card company qualifies this as fraud and I have to cancel my credit card because that is the only way to make them stop charging me.
Response from Care.comOct 5, 2022
Hello Leigh, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-008074 in your response.
Jel
DIT ZIJN OPLICHTERS EN HEBBEN EEN VALS ACCOUNT OP MIJN NAAM GEZET. VERKEERDE NAAM. IK HEB DIT BIJ DE BANK NEERGELEGD EN ADVISEER ANDEREN DIT TE DOEN IK HEB ZE NOOIT EEN MACHTIGING GEGEVEN!! OOK KLOPT DE NAAM NIET!! ZE BLIJVEN INCASSEREN DUS BLOKKEER HUN REKENING EN MELDT DIT BIJ DE BANK. ADYEN DE TUSSENPERSOON REAGEERT NERGENS OP. IK HEB INMIDDELS MELFING VAN FRAUDE GEMAAKT BIJ DE POLITIE!! DIT ZIJN BUITENLANDSE OPLICHTERS DUS DOE NIKS MET CARE.COM!!
Response from Care.comOct 5, 2022
We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-008073
RogerDaniel
My wife has spent months trying to cancel her care.com subscription. The website returns "cannot connect, too many re-directs." The help.care.com gives the same response. I spent hours trouble-shooting it to no avail. There is no customer service number. There is no customer service email address. Care.com may claim to be providing a service, but the fact is they have made it completely impossible to contact them to stop payment; that makes them a fundamentally unethical organization, no matter what else they do. Do you believe the 79% 1-star ratings on Trust Pilot, or do you believe the lies posted by care.com in response? This behavior should be illegal.
Response from Care.comOct 5, 2022
Hello, As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008065 with your message.
customer
This is a scam company! Please be careful do not sign up with them. No professional ethic at all
Response from Care.comOct 5, 2022
Thank you for your feedback. I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-008053 in your response.
freedom at L.
If I could give them 0 rating I would. My daughter signed up for one month to use their website. They will automatically charge you for the next month if you specifically do not cancel this feature. I went on to use their website because they said I would get free usage for a limited time but when an applicant contacted me I had to pay them to see it. What a SCAM!
Response from Care.comOct 5, 2022
I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-008050 when you message.
R M.
Zero stars. There is no way to contact this company. No email, no phone number. And the chat only works for members. I was a member but closed my account AND had cancelled my premium membership back in 2019. I have two emails confirming this. However, my husband just noticed that our credit card is still being charged a recurring payment. I want my money back NOW.
Response from Care.comOct 5, 2022
Hello, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-008038 in your response.
Ishara J.
This is definitely a scam. I was convinced to upgrade to premium subscription to see the 16 messages I have received in my Inbox for my job post - only to find out all the messages were auto-generated. UPDATE: I have sent messages to the listed profiles - specially the ones that are shown as very active to receive 0 replies.
Response from Care.comOct 5, 2022
Thank you for your feedback. I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-008030 in your response.
