Care.comReviews of care.com

I have a premium membership with this company and have used them in the past to locate and hire babysitters. The babysitters can determine how they would like to receive payment. After messaging a potential babysitter, a payment was submitted in error via care.com website. Immediately after this happened I reported it through their only contact option which was chat or e-mail. On October 8th 2022 I sent an e-mail to care.com along with chatted with the representative. The representative via chat advised they needed to submit my cancellation request up to the escalation supervisor team who would assist with canceling it. They advise that I should hear a response within two days. I followed up through the chat option on October 10th,October 12th, and finally on October 14th. On October 10th and 12th, both representatives advised that it was still being reviewed by the supervising team and I should hear something within two days. Upon my contact to them on the 14th, a rep stated that they're unable to assist me and cannot cancel the payment. This came from a representative and not the supervisors who I've been waiting to review my case. The rep told me I needed to contact the babysitter in attempt to get the funds back. But how can or why would I do that, if I submitted to care.com prior to them allegedly sending to babysitter that didn’t accept my job. This company is thief, if they allow this to happen. Care.com charged me $164 for a service that was not received or even accept it by the sitter.They refuse to give me my money back. Service was not received or accepted by the sitter. I requested a cancellation immediately before processing and followed up. There is no reason why this company would need to keep my money. No service received or agreed upon. No one ever contacted my regarding any of my inquiries via email or chat. Then refused to help me. Not reputable company or honest.

Care.com automatically renews subscriptions without any communication. Luckily I check my credit card statement. They don't send a receipt, they don't warn you that you are being charged again. It's very slimy. We also had it for a year and only found 1 babysitter. There are much better ways to find care takers that don't cost anything.

We needed care for our 10 month and 6 year old beginning at the end of September so we subscribed in June to begin the search. I reached out to over 30 nannies on the site where only a handful got back to me. We were able to secure 2 trial runs from that small group where one of the women fell asleep while caring for my 6 year old. We paid extra for the background checks but couldn't even get them because the nanny didn't approve for us to view it. Ridiculous! If they supply that info and I am requesting it (and paid for the added service), it should just be given. Impossible to speak with a human- the one number I found online was a recording that hung up after telling you to go online. There were inactive accounts of women that hadn't logged on in over a year- get rid of them! I went scrolling through so many applications, such a waste of time. I also had women reach out offering to find a nanny for me for an added fee through them...isn't that why I downloaded and paid for Care.com?! My partner ended up finding a wonderful woman at a friend's birthday party. I literally paid for NOTHING. Seriously, just don't even bother.

Just found out that care.com have been taking £45 a month from our account for five years without notifying us once that they were renewing the subscription / taking the money. Not one email in 5 years! Obviously partially our fault for not checking the CC statements thoroughly but how are they allowed to do this? The account has been inactive the whole time. My wife assures me that she did cancel it at the time. After trying to cancel it myself I can now guess what happened: when I tried to cancel the premium subscription, they made it incredibly difficult and confusing to do so, employing all kinds of trick tactics in the pop up windows, in the hope that you'd mistakenly press the wrong button - took about five pop ups and careful reading to hit the right buttons. I'm appealing to them to get a refund but they hide behind the small print where it states they offer no refunds of premium subscriptions. Any decent company would immediately offer a refund. Clearly their entire business model is built on taking heavy subscription renewals from unsuspecting customers. They will be making millions in this way. It's absolutely criminal. I hope that they change the laws soon and make it retroactive so they have to pay back these fraudulently obtained profits. Do not use this company.

While I’ve had good experiences, with long and short term jobs successfully set up on Care.com, the negatives are beginning to outweigh the positives. I have gotten sketchy messages, had multiple parents not pay me, and was never able to refund a background check. First off, I have received messages from guys, with typos and just an overall. . . off vibe. It was unlike any parent messaging me I have ever gotten before. I respectfully declined. Secondly, in my first year of being a nanny, I watched a baby. The baby’s parent had to fire me due to inability to pay, and I am still owed a month’s worth of work. I claim responsibility on this one as I didn’t know how to go about this. But I do not claim responsibility on the second theft of payment. I watched a little boy and the parent paid me $200 in cash, promising the remainder via electronic transfer. I ensured to provide those details ASAP. This was about a month ago, and I am still awaiting almost $400. I offered to pay in installments and have received no replies for two weeks. I reported the mom on Care.com for theft and got a reply. They said that “ Care.com does not want our members to find themselves in difficult situations. These disputes are often the result of a misunderstanding. Unfortunately, we do not have mediation capacities, and we are not able to resolve the disputes between our members. We can only encourage our members to seek compromise, if at all possible. We appreciate you bringing this matter to our attention and we have documented your concerns appropriately. Please visit our Safety Center for other helpful information.” I am not getting my money unless the mom either replies to me or ends up paying me, which looks to be unlikely. Thirdly, and lastly, Care.com offers background checks and a parent asked me to complete one for an interview. It is $50 and fairly complex. I have no problem doing one and did it upon request; I had to twice, since the first time it looked like it didn’t go through. Little did I know that they had both gone through and left me with a $100 charge. It doesn’t seem like much, but when you’re looking for work that has a paywall to even get on the site, it adds up. Especially with the nature of waiting to get lucky for a reply on an application or a parent contacting you. There was no way I could refund one of the background checks, done on the same day, and expiring on the same day.

STAY AWAY FROM THIS COMPANY! First of all if you sign up for the one month at 12.95 it automatically changes and charges you the 155.40 for the year! Yup, AUTOMATICALLY!. Then you can’t find a phone number to cancel it so you have to get it from your cc company-let me help you. 737-202-3114. Once you get it refunded you CAN NOT talk to a manager. SLIME! This company takes advantage of their customer, the customer that NEEDS HELP! PURE SLIME!

Looking for caretaker for my 84 year old dad with dementia and diabetic. He lives with me and I work full time . We just took him out of assisted living . My first Taker (there is no care with this company ) after a month here alone with dad I find out she is a convicted felon with bank robbery charges and still wanted in some states. The other Taker, 13 years ago was cooking cocaine and distributed to east and west coast . The third Taker never bothered to show up even after she texted me the night before and told me she be here early and I could go ahead and leave for work . I got home at 6 that evening and she had not shown up all day . Dad takes 5 insulin shots plus medication. He got nothing that day. At what point does care.com NOT THINK IT IS THEIR RESPONSIBILITY TO CHECK THESE PEOPLE OUT TO SOME DEGREE???. After reading these reviews now I know I’m gonna get charged forever with their money racket. It should carry some kind of criminal charge ! You

THIS IS A SCAM! I got calls every single day before signing up with care and now that my account has been charged over $1000 with no explanation because nobody is anywhere to be found . The number for care has no options to speak with anyone it will send you to an automated message and hang up. THIS IS A SCAM!!!!!!!!