Care.comReviews of care.com

Absolutely awful company I bought a one month pass they have just taken another month's payment... Beware of this when you sign up. Useless no one ever gets in touch waste of time Impossible to contact Reported to paypal Will never use again

Signed up for what was supposed to be a three month subscription. Turns out it's an automatic renewal every 3 months. This information wasn't clear in the initial sign up. When you try to get reimbursed they refuse to provide a refund. Not a trust worthy company with poor customer service. When attempting to locate a caregiver most that applied were sub par at best and never hired anyone through their service. Stay far away from this company

Awful1 Fraudulent! Beware! They charge you for "recurrent membership" without authorization. A real scam. I never would have agreed to that. Apparently this scan got them into trouble with the FTC and they had to pay $8 million. Given these fraudulent practices, I would question the credibility of background checks etc...Watch Out! use altenative websites

I signed up yesterday on my phone. on my laptop, it shows a different acount and wants to upgrade me again. I tried AI, it was very worthless. I tracked down a phone number and the woman would cancel my account, but i paid for 3 months and I am not able to use account on my laptop. So now I get an email from trust pilot, claiming that care.com is claiming that this is untrue. This is not from an AI. They're a s*** company.

They took my money and I can’t apply for any jobs. Their app won’t work I have been on the phone and writing them and they don’t help. They said they would send me a new sign in and didn’t this is a scam. They took money for a background check and then I can’t use the app. They are awful do not use this site!!!

I started out using Care.Com in 2023 as a caregiver. For the first year it was great and would find periodic jobs. There is a lot of wading through crap and pennies pay to find anything worth your time. I did not have anything but good experiences with my clients I worked for. This app is handsdown the worst app I've ever used for anything. It never works and is constantly glitching. When I first started with this service it charged for a background check and a $10 monthly fee to participate. You can pay for extra things as well to have more available on your profile. I was fortunate enough to find a semi permanent job through here and no longer required their services since 2023. Recently in February of 2026, 3 years later, I've suddenly been charged a fee whilst not actively using their services. Apparently, unbeknownst to me they changed their t.o.s. and just charge you if you've had your card previously stored. I contacted their customer service fice separate times and they refused to refund the unauthorized charge or help me at all. I personally have never experienced such putrid customer service. Not to mention there were several instances where I had predators contacting me to work for them, so women beware!

Kijk uit met dit bedrijf! Ik heb via dit bedrijf een paar jaar geleden geprobeerd een schoonmaakster te zoeken, maar wist totaal niet dat ik aan een abonnement vast zat waarbij ik 35 euro per maand heb betaald. Het vinden van een goede schoonmaakster is nooit gelukt. Ik probeer nu alles op te zeggen, maar ik heb nog geen bevestiging ontvangen. Heel irritant. Begin er niet aan!

If I could give Care.com a zero, I would. I have had 2 different people search for my profile and the only way it pops up is if they search for my name and specific city. They could even search my zip code and I don't show up in the search results. I am a premium member, paying money each month and my profile does not show. I reached out to Care.com support and was told this may be a technical issue. They do not provide status updates for this sort of thing, so I will never know it actually gets resolved. When I replied back to the email I was told my issue was resolved. Avoid this site. They force you to pay a bunch up front and don't deliver.