Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Joshua
Crickets everywhere. waste of my time and money! Stay AWAY
Response from Care.comOct 18, 2022
Thank you for your feedback. We're sorry to hear that. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-008518 in your response. We would be happy to help. Thank you.
Leon H.
I was looking for house cleaning, reached out to 20 separate providers within 35 miles of my zip code and complete crickets. Not a single person responded, not even to make up an excuse - nothing. It's like they are all fake profile robots. I also posted a job ad per support's suggestion and again, crickets. Support says they do not refund and while I did not expect a refund, I cannot think anyone would waste a monthly fee to get absolutely zero back.
Response from Care.comOct 17, 2022
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-008507 in your response.
Dan C.
Terrible service. Paid for a year of “premium service” and tried to find sitters with zero luck. They were nice enough to downgrade me to a regular membership but kept my money. Gee thanks. Buyer beware.
Response from Care.comOct 17, 2022
Thank you so much for your feedback; we really appreciate your sharing your experience with us. If we can assist, please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008494 when you message.
sam D.
Garbage service. Never had a sitter even show up, you would connect with them on the site and they would cancel, some times just an hour or 2 before start time. Lost $$$ on tickets and reservation fees whenever sitters would last minute cancel.
Response from Care.comOct 16, 2022
Hi Sam, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-008474 in your response along with a screen shot of the error message received.
Maryam A.
So, I have read the previous reviews on this page about care.com being a scam for money purposes about charges and so on and so forth. My review in particular is in regards to my experience on it as a CAREGIVER. I can honestly say all has done well for me in the 4 years using it. I’ve met lots of great families on it and some that are not so great. I’ve worked my way up to 4.5 stars and received lots and lots of work from this website. My problem is, I have wonderful reviews and have a great reputation on there that a lot of previous and current families can back me up on. It was not until now, I can see how horrible care.com truly is. In one, being their customer service is NON EXISTENT. If you email them, don’t expect to hear back from them. So anyways, back to the problem. A parent from Sittercity, a whole OTHER child care site, was able to report me on care.com for false and extremely UNTRUE allegations. She accused me of child neglect with absolutely 0 proof of this. Meanwhile I have all the proof in the world about her child being nonetheless cared for and loved in my hands. She just did not want to pay me almost $400 she owed. As a result of her complaint, despite the VERY MANY hires I have, and amazing reviews, there is no investigation being taken place and I will never be able to use care.com again. After many attempts to reach out to them via email(since no customer service number exists) they don’t even reply or care or taking actions against her. I can honestly see why care.com has 1 star!!!!! Would never recommend this site to anyone , a parent or a babysitter/nanny. Because of how crappy care.com is, I am now jobless and can never use this site again to meet families !!!!!!!!! Absolutely furious. And CARE.COM, IF YOURE READING THIS, DONT BOTHER SENDING THE AUTOMATED RESPONSE YOU HAVE BEEN SENDING TO EVERYONE IN RESPONSE TO THEIR COMPLAINTS !!!!!! INSTEAD RESPOND TO MY EMAIL WILL YA!? Also, caregivers should be allowed to review parents on this site too, not just the other way around. It’s EXTREMELY unfair just anyone is allowed to leave a review on this site without even having to be a member even. Caregivers should be allowed to warn other caregivers about certain experiences as do they the other way around. Care.com needs to be shut down for good.
Response from Care.comOct 16, 2022
Hi Maryam, I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. You can also find this feature on the member's Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Lastly, if you'd like to discuss this further, please reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008449 in your response.
jeeth J.
Tried this useless website twice paying $100.00 in membership. No response from carers. Waste of time and money!
Response from Care.comOct 17, 2022
Thank you for your feedback. So sorry to hear you didn't have any luck with our service. We can assure you that we've had many happy members make great connections using our platform. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-008445 in your response. We would be happy to help. Thank you.
Guurtje
Wat een verschrikkelijk bedrijf. Ik heb een account afgesloten voor 1 maand en nu blijkt dat ik erin geluisd ben en er maandelijks wordt afgeschreven. De informatie is ongelofelijk onduidelijk. Er staan bovendien nauwelijks mensen op waar je iets mee kan en bijna niemand reageert op mijn berichten. Niet gebruiken!!
Response from Care.comOct 17, 2022
Thank you for your feedback. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. We're also sorry to hear that you didn't have any luck with our service. We can assure you that we've had many happy members make great connections using our platform. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-008438 in your response. Thank you.
Leigh C.
Care.com is just another dot com desperate to grab ahold of your credit card and charge and hope you don't notice. I signed up in May of 2022 and cancelled in June of 2022. They never sent me a cancellation and continued to charge me, and were flat out rude when I contacted customer support for a refund. Not to mention basically no sitters were available in my area. I have signed up and cancelled a few times in the past few years and have all the confirmation emails, but no cancellation emails after successful cancellations. They are gross and a joke. Don't give them your info.
Response from Care.comOct 16, 2022
Hi Leigh, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-008428 in your response.
