sigi K.
Overcharged!
The company has a page where you can sign up for one month, at least that's what it looks like to any normally intelligent person. And why would you need a continuous service once you found someone. Apparently somewhere in the small print is a clause that this is a monthly SUBSCRIPTION and they start charging! No email on debits, no emails, no nothing. I don't think this is an accepted business practice. I wasn't on the site for ages and was very puzzled on seeing a charge. Finally I figured out I must have signed up at one point. Of course no refunds. I will raise complaints on any possible site.
Response from Care.comOct 21, 2022
Thank you for your feedback. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008639 when you message. Thank you.