Care.comReviews of care.com

I cannot recommend enough to use a different service for housecleaning. This company could care less about the customer. All they care about is filling their pockets with your money; even when you tell them you made an error in registering. I personally have no intention of using their service but somehow I ended up signing up; an error, a mistake. This company should be called Uncare.com, wecouldgiveashit.com, or maybe screw you.com I went on their site to look for assistance in cleaning my house due to severe illness. I very innocently ended up signing up for an account, not realizing I was signing up for an account. Additionally, the site showed $18.77 for the quarterly charge but when my card was processed the charged triple that amount. The site was not clear on that at all. I called them within 5 minutes after realizing the mistake i.made. They refused to cancel the transaction stating that they would cancel the subscription for the future but not the transaction. I had not used their services, I called in a reasonable time but they refused. They are complete idiots to run that business that way. There is not a caring,, compassion, understanding or reasonable company of people; They just want to keep the money. I already disputed charges. But, the transaction is pending and all they have to do is cancel it! Will they do that; No, they are a ripoff company with rip off management. I'm not paying regardless! These people are crooks and thieves that could care less about your financial situation or needs. I believe that what they do is called "stealing/theft! Pass this one by! Save your money and time.

If I could give this company 0 stars I would. I asked specially if there were users in my area because my business is in a small town. I was lied too and told yes. I filled out our profile exactly as they asked with photos and reviews. We did not get one lead. Then they refused to let us cancel! Don't waste your money!

My parents have been dead since 2021 and I haven’t used the service and cancelled back then and again recently. My credit card got billed after all these years and I don’t use this business. No person to answer calls, hard to get a hold of anyone to get this charge reversed. My credit card company saw it was unusual after years!

It advertised 9.99 to try out one month. I chose that option and it charged 119.00 for the year. I called and they offered to refund me $80. Seems like a scam to me. Tricky tricky people

I signed up with care.com to find a care giver for my Mom they charged me $39.99 on 1/29/26 . I was then charged $15.00 on 1/29/26 . I received my credit card statement showing that I was charged $54.99 on 2/28/26 . I did not authorize this charge nor was I aware of it . I did not sign up for a subscription . I was charged $54.99 again on 3/27/26 . I called care.com after holding for over 10 mins I spoke with a rep with a accent she hung up on me without assisting me I called back and held again for over ten mins . I was told by someone who doesn’t speak English well that they could not locate my account by the email provided or my phone number I told them that’s the email I used when I set up my account . I was told again they cannot locate my account or assist with my refund request due to this I told them refund my money immediately ! care.com steals from you once you do business with them once I let them know to cancel any subscription that care.com claims I have . I will call my credit card company and request a refund because I did not authorize them to debit my credit card twice . I asked for both charges to be refunded I was told they can only refund one . I called my credit card company to ini-ate a dispute . I requested the CEO’s email only to be told by Kimberly S that she did not have a email for him . I asked to speak to a supervisor I was told none is available and one would call me in 24-48 hours . I told Kimberly this was unacceptable she let me know that she could only offer me a call back . Companies who steal from consumers under the pretense of the consumers having a subscription should be shut down they are stealing from each customer . If the customer doesn’t catch it they succeed with fraud and theft ! Buyers beware DO NOT DO BUSINESS with Care.com they are shady and steal from consumers !!!!!!!! Nancy Stevens

Unreliable, many no-shows. The childcare / babysitters we have had through care.com were all decent. However, the major issue is planning reliability. They just don't show up, cancel late night before or on the day. Just today, we had care scheduled for our child at 8:30am. I called care.com to confirm at 7:00am and they told me everything is fine. 8:30am rolls around no body shows. I call again, care is cancelled. They are working on a replacement. 10:00am, wasted 20mins on the phone with them, no caregiver available... This is the 10th time or so this has happened to us. I'm only retrying because it's a corporate benefit..

Signed up for it and got a large amount of applicants but 90% are just generic applications that are just copy and pastes. My ad was for a nanny supporting a one year. Most of the applications were either babysitters, home managers or had experience with a different age group.

Crooks. All I got was an account I couldn’t use because of their bizarre practice of requiring further verification post-payment and sign up process. May as well have bought a bicycle while they keep the seat. 30 messages from Nannies I cannot respond to. Butt juice service.