Care.comReviews of care.com

Response from Care.comNov 30, 2022

Hello Melissa, I’m so sorry for your frustration. Premium members of Care.com can chat with us 24 x 7 in typically under 2 minutes at help.care.com by clicking the “contact us” link in the bottom right corner or give us a call at the phone number on your credit card statement. If you’re a non-premium member, our FAQs can answer all your questions at help.care.com. If it’s easier, you can also PM me on Facebook with the full name, city/state, and email on the account and I’d be happy to help you. Please be assured all caregivers are required to complete an enhanced caregiver screening to include a background check called a CareCheck to be eligible for our platform, It includes: Social Security Number trace, National Sex Offender Public Website search, Multi-jurisdictional criminal database search, Federal and county criminal records search.

Response from Care.comNov 29, 2022

I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see why you are unable to access your account, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-009875 in your response.

Response from Care.comNov 28, 2022

Thank you for your feedback. We're so sorry to hear you didn't have any luck with our service and that you weren't aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further or if you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009843 when you message. We would be happy to help. Thank you.

Response from Care.comNov 28, 2022

Thank you for your feedback. We're so sorry to hear you didn't have any luck with our service. We can assure you that the profiles on our site are real and we've had many happy members make great connections using our platform. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-009842 in your response. Thank you.

Response from Care.comNov 28, 2022

Thank you for your feedback. We're so sorry that your experience made you think our site is not legitimate. We can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-009841 in your response. We would be happy to help. Thank you.

Response from Care.comNov 28, 2022

Care.com's mission is the provide the very best platform in the world for care, and we continually invest in tools and features to help caregivers find great jobs--and to get paid for your work as quickly as possible! In order to support the ongoing development of the site and provide you with a high-quality booking experience, we charge a nominal service fee for each booking.

Response from Care.comNov 28, 2022

Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist with the payment issues you are having, if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009821 when you message.

Response from Care.comNov 28, 2022

Vielen Dank für Ihr Feedback. Wenn Sie Hilfe mit Ihrem Account brauchen oder weitere Fragen haben, können Sie uns jederzeit über unser Help Center unter help.care.com oder über den Facebook-Messenger kontaktieren. Bitte geben Sie auch Ihre Referenz-Nummer REV-009820 an, wenn Sie uns anschreiben. Wir würden uns freuen Ihnen weiterhelfen zu können. Vielen Dank.