Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Care.com

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

Dilek

Nov 30, 2022

Care.com auto membership charges

I signed up for care.com in July 2021 and forgot to cancel my membership. To be honest, I wasn’t even aware that there was a membership. I signed up for free monthly which rolled itself to monthly paid membership but without any notice sent to me. I had not found or hired a caregiver at the time I signed up nor anytime till now. I had not gotten notifications on the existence of an active membership or any follow up emails from care.com. I was reviewing my credit card payment detail and noticed an automatic charge of +$30/monthly for the last 16 months. I exchanged messages with their customer service and ask a refund given that never used and had no activity to inquire any caregiver. They said since I signed a contract online, it doesn’t matter. They gave me one month of refund and cancelled my membership. I was expecting full or close to full refund given that it is very obvious that I forgot to cancel and they didn’t ask at the annual renewal or any point over the last 17 months. I wanted to share this experience since it is very disappointing for a scale of this size, there is no update email to track usage or tickler to notify. There might be others out there in my situation who are not aware but have been under auto charge. Please review your membership and credit card charges if you are not sure. Hi again, thanks for your response. I sent and email with the below reference number but nobody got back to me. Instead I received an email to provide feedback on my customer service. I would appreciate if you could get back to me. Thank you.

Response from Care.comNov 30, 2022

Hello, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-009893 when you message.

Care.com reviews

Showing 3,739 reviews with 1 star · Clear filters

Randy D.
Dec 2, 2022
DO not give this company your credit card.
Once they get your credit card the lock you into a monthly subscription with our your knowledge and keep charging you for services you do not use. When you complain they tell you it is not there policy to give any refunds. DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFO. THEY ARE TOTALLY UNETHICAL. Note to their reply: I went into my account online and removed my credit card info after the first month but they still continued billing to it even though it was removed from my account. Also if you check their site you will see there is no phone number listed where you can contact them.
Response from Care.comDec 2, 2022
Thank you for your feedback, Randy. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009973 when you message. Thank you.
Lesgo B.
Dec 1, 2022
Do not use this service
Do not use this service. Account was terminated without cause. No refund no email. This group is sinister and evil.
Response from Care.comDec 2, 2022
Hello. We are so sorry to hear your feedback on Care.com. We'd be happy to review your account with you if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009952 when you message. Please check out this link about closed accounts. https://help.care.com/families/s/article/Why-was-my-account-closed-by-Care-com?language=en_US
Sandy H.
Dec 1, 2022
Thought it was free
Thought it was free. Wanted the basic. Please refund my money asap. Didn't even have for 2 hours and noticed I was charged 81.00 and some change. I needed a caregiver for my mother who has MS and I kept seeing babysitters. It's a scam! Refund please!!! 11/30/22
Response from Care.comDec 1, 2022
Hello Sandy, I am so sorry for you frustration. Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-00993.7 with your message.
Thomas O.
Nov 30, 2022
Well I have talked to the chat desk and…
Well I have talked to the chat desk and got zero help. Then I reopened my account, clicked "post a job link", clicked on companion care, and then got this request. Are you serious? I just upgraded my account and find this site to be frustrating so far.
Response from Care.comDec 1, 2022
Hello Thomas, Thank you so much for your feedback;. I am very sorry for your frustration. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009919 when you message.
Thalia S.
Nov 30, 2022
This Site is a Joke
I was a nanny previously, but the mom took care of the care.com side of things for me so I never experienced it until today. The app doesn't work. The mobile site doesn't work. The desktop site barely works. So already just so poorly accessible. I accidentally hit pet care instead of child care and no matter what I do (log out, go back to the home page, try different searches), it just brings me back to my pet profile page. I decided to just finish that application and move on, but no, I have to pay before I can even do that. After reading the other reviews and how much I, the nanny, would have the pay to get a job, I'm going to avoid the headache of trying to navigate their site and go somewhere else.
Response from Care.comDec 1, 2022
Hello Thalia, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-009914 when you message. I would be happy to assist you in updating your profile. Deleting and reinstalling the latest version of the app may also be helpful. All caregivers are required to complete CareCheck to join our platform as safety is our top priority. Caregivers with a Basic membership are required to pay an annual screening membership fee. CareCheck is included with the price of Premium membership. The CareCheck will be renewed annually and you will receive a badge on your profile that families can see.
Vicki
Nov 30, 2022
BEWARE OF REFUND POLICY!!
If you find out the day after you subscribe that your Mother will no longer be going home, the company refuses to give you any refund for any unused portion of your subscription. In my case, I spent almost $168 for absolutely nothing on Care.com. I also don't believe I was offered a year subscription...they just automatically took it. This agency should be avoided as they only care about the money.
Response from Care.comDec 1, 2022
Hello Vicki, Thank you so much for your feedback; we really appreciate your sharing your experience with us. I am sorry that you were unaware of the refund policy. We'd be happy to review your account with you if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009915 when you message.
JN
Nov 30, 2022
$40/month to simply message caregivers
$40/month to simply message caregivers. Every little thing has an extra cost to it. Completely annoying
Response from Care.comNov 30, 2022
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009892 with your message.
Dilek
Nov 30, 2022
Care.com auto membership charges
I signed up for care.com in July 2021 and forgot to cancel my membership. To be honest, I wasn’t even aware that there was a membership. I signed up for free monthly which rolled itself to monthly paid membership but without any notice sent to me. I had not found or hired a caregiver at the time I signed up nor anytime till now. I had not gotten notifications on the existence of an active membership or any follow up emails from care.com. I was reviewing my credit card payment detail and noticed an automatic charge of +$30/monthly for the last 16 months. I exchanged messages with their customer service and ask a refund given that never used and had no activity to inquire any caregiver. They said since I signed a contract online, it doesn’t matter. They gave me one month of refund and cancelled my membership. I was expecting full or close to full refund given that it is very obvious that I forgot to cancel and they didn’t ask at the annual renewal or any point over the last 17 months. I wanted to share this experience since it is very disappointing for a scale of this size, there is no update email to track usage or tickler to notify. There might be others out there in my situation who are not aware but have been under auto charge. Please review your membership and credit card charges if you are not sure. Hi again, thanks for your response. I sent and email with the below reference number but nobody got back to me. Instead I received an email to provide feedback on my customer service. I would appreciate if you could get back to me. Thank you.
Response from Care.comNov 30, 2022
Hello, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-009893 when you message.

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DO not give this company your credit card.

Do not use this service

Thought it was free

Well I have talked to the chat desk and…

This Site is a Joke

BEWARE OF REFUND POLICY!!

$40/month to simply message caregivers

Care.com auto membership charges

About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

The Travel Nanny

Now Citizens

Care.com reviews

DO not give this company your credit card.

Do not use this service

Thought it was free

Well I have talked to the chat desk and…

This Site is a Joke

BEWARE OF REFUND POLICY!!

$40/month to simply message caregivers

Care.com auto membership charges