Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Mr. T.

Dec 6, 2022

Total Scam

The experience on their web site goes like this. You get there, and it says it's basic service is free. So you go through 10 screens to find candidates. You find them but then you can't contact them without paying $40.00. It says that applicants will reply to your posting. They do answer, but you have to pay $40 to actually talk to them. So you finally give up and realize that although it's all a big scam, there's not really alternatives (YET, there will be!). And you pay the $40. Then you have to go through a bunch more screens trying to upsell you all sorts of useless additional services, all at hefty fees. Now you contact several of them. And you wait. And you wait. You contact some more. You wait. You wait. Finally you realize that the whole thing is a total scam and dispute the charge with your credit card company. They agree with you that it's a scam. You wasted hours and they tied up your money for a while, all for absolutely nothing. Stay away from these lying thieves, there's a reason they've got a 1.4 rating.

Response from Care.comDec 8, 2022

Hello Tom, I am sorry for your frustration, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. Care.com offers a variety of features to accommodate the needs of all our members. We've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-010074 in your response.

About Care.com

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

Care.com reviews

Showing 3,739 reviews with 1 star · Clear filters

Marcia Lindorfer O.
Dec 8, 2022
Help with many things.
Please help with membership options. It appears the only way to get to a human is if you have a Premium membership. I only need it a few times a year. I am wanting to use your services ut it is very hard when you do noy have the options speak with a human. Please advise and help me understand things. I do have a membership I subscribed to for 3 months. I did this out of not having any other choice.
Response from Care.comDec 9, 2022
Hi Marcia, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010122 in your response.
Maneesa N.
Dec 8, 2022
Bad company with very low quality…
Bad company with very low quality sitters. Charges a premium upfront before you even see the sitters only to realize you wasted money paying for premiums.
Response from Care.comDec 9, 2022
Hi Maneesa, I'm So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-010121 in your response.
Eliza G.
Dec 8, 2022
I keep posting and saving a job…
I keep posting and saving a job description and when it is posted the body of the text changes from what I wrote. I asked for my account to be prorated to get the value I paid for. Customer service is useless. The job posting errors keep happening. I have never written a review of anything but this obvious they could care less of the quality of how their platform runs and don`t care about not giving people the service they paid for.
Response from Care.comDec 8, 2022
Hello Eliza, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-010114 when you message.
John B.
Dec 8, 2022
Very deceptive site
Very deceptive site, do not provide all of the liability information for the family looking for support. As you to pay for premium service without clearly defining what that provides.
Response from Care.comDec 8, 2022
Hello John, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010110 when you message. Please check out this article for more information on your premium account.
RH
Dec 8, 2022
Care.com is misleading, proceed with caution
Care.com will give you a "free" account that is worthless. You cannot communicate with providers nor can they communicate with them. Instead, they push you to a premium membership of $38 per month. I don't do business with those who use gimmicks or other dishonest practices. I'll look elsewhere for the services I'm looking for. I recommend you do the same.
Response from Care.comDec 8, 2022
I am sorry for your frustration, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-010106 when you message.
Abby T.
Dec 7, 2022
Huge money grabbing site
Huge money grabbing site. They make it impossible to even speak to a sitter without paying, and it’s outrageously priced for their membership. Reading reviews here made me happy I didn’t invest into it!
Response from Care.comDec 8, 2022
Hello Abby, I am sorry to hear your feedback on Care.com. Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-010098 when you message.
Mr. T.
Dec 6, 2022
Total Scam
The experience on their web site goes like this. You get there, and it says it's basic service is free. So you go through 10 screens to find candidates. You find them but then you can't contact them without paying $40.00. It says that applicants will reply to your posting. They do answer, but you have to pay $40 to actually talk to them. So you finally give up and realize that although it's all a big scam, there's not really alternatives (YET, there will be!). And you pay the $40. Then you have to go through a bunch more screens trying to upsell you all sorts of useless additional services, all at hefty fees. Now you contact several of them. And you wait. And you wait. You contact some more. You wait. You wait. Finally you realize that the whole thing is a total scam and dispute the charge with your credit card company. They agree with you that it's a scam. You wasted hours and they tied up your money for a while, all for absolutely nothing. Stay away from these lying thieves, there's a reason they've got a 1.4 rating.
Response from Care.comDec 8, 2022
Hello Tom, I am sorry for your frustration, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. Care.com offers a variety of features to accommodate the needs of all our members. We've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-010074 in your response.
Ttristen
Dec 6, 2022
If I could give 0 stars I would
If I could give 0 stars I would. I have used this platform for years but will no longer be. I encountered a family who left a false review stating that they interviewed me when they did not. They somehow were able to deem me unreliable and not punctual when I have never met them, or even spoken to them over a phone call. The family went berserk because I offered my services a second time calling me unprofessional and mindless. I reported the family and reached out to the safety team 3 TIMES for them to tell me each time that they are unable to help me. The family continues to harass me with random messages and there is nothing being done about it. All of this is to say that Care.com truly sucks at keeping Nannies safe and comfortable.
Response from Care.comDec 8, 2022
Hello Tristen, I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. You can also find this feature on the member's Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Lastly, if you'd like to discuss this further, please reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010070 in your response.

Care.comReviews of care.com

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Bad company with very low quality…

I keep posting and saving a job…

Very deceptive site

Care.com is misleading, proceed with caution

Huge money grabbing site

Total Scam

If I could give 0 stars I would

About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

The Travel Nanny

Now Citizens

Care.com reviews

Help with many things.

Bad company with very low quality…

I keep posting and saving a job…

Very deceptive site

Care.com is misleading, proceed with caution

Huge money grabbing site

Total Scam

If I could give 0 stars I would