Angela B.
A company that advertises care takes advantage of anyone they can
I'm a single disabled mom with two kids who went to care.com to find help around the house for Christmas. I signed up for a membership that was advertised $10/month and was charged $140. I tried to call, but the number literally hangs up on you and says use the chat. After going back and forth for 20 mins the first representative said they couldn't help me. I tried again and the second rep. told me they can only refund $90 of the $140 and I have to wait till Monday. $140 basically ruins Christmas for someone in my position and even if they refund $90 I've lost $50, 9 days before Christmas from a company that advertises care. They should be ashamed of themselves.
Response from Care.comDec 17, 2022
Hi Angela, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010333 when you message.