Care.comReviews of care.com

I use care.com as a recruiter for a nanny agency. Their customer service is very unresponsive, there is no way to call them and when I email, the responses are very delayed and I sometimes get no response at all. When they do respond, there is no possibility of a refund when some part of the site is down and I could not actually use the service. I also used care.com when I was a sitter so I saw it from that side too. I received tons of messages from parents who had no profile information or details. I had issues with parents offering very low rates, or asking for my interview availability and never responding to actually meet me. Then, I would hear from them a year later when they were looking again. There is no accountability for any users of the site. As parents point out in these reviews, it's hard to figure out how unsubscribe/deactivate account and stop being billed. That is true whether you're a recruiter, a parent or a sitter. The recruitment membership is overpriced, because candidate quality varies so widely and the system has no algorithm to match schedules and job requests. I consistently receive lots of applications to my job posts, but very few responses to my requests to interview. I hope someone builds a better alternative to care.com.

Be careful when dealing with this website. The services they offer are real; however, in order to access most of them, you have to sign up for a premium account. This is fine at first and they do say that this is a subscription service that will auto renew at a time interval of your choosing. What is problematic is that they do not notify you right before the next auto-renewal, which is a common practice for subscription services as well as just good customer service. They will continue to charge without notifying you until you cancel.

Stängde mig från kontot utan någon som helst förklaring. Betalade visserligen tillbaka mina pengar, men trots flera kontakter vill de inte svara. Och siten fungerar inte särskilt bra

Irate care.com -100 worst company ever!! You text them they never respond with an answer always saying we will respond between 24 and 48 hours do not hold your breath!!! Or you will not be here tomorrow! I signed up in Michigan they signed me up in the UK I cannot cancel! impossible to cancel! why! They say I have no active email account how come they took my credit card and are charging me cannot cancel without email must have email to have account, would not recommend to my worst enemy!!! They're

I am a caregiver using care.com. Although I have found some wonderful families to work with, care.com themselves offer zero support. You cannot get in touch with anyone other than email, they take days to get back to you and then don't usually answer your questions and now when I am trying to submit a question, you can't even scroll down far enough to push the "submit" button.

I’ve found decent help through care.com and I’ve never had an issue with being charged when I shouldn’t have been. However the app is trash, the website is trash, constantly glitching. It deleted my job posting that took me forever to put together and when I tried to “chat” with an agent at 130p (they’re supposed to be available 8a-6p) no one was available. This website should be FREE with all the issues they have. CERTAINLY not $40 a month!!! Update: a customer service agent got back to me about my “issue” I wrote in once they told me an agent wasn’t available 2 weeks later!! Ridiculous…

I was previously a caregiver. Took a year off to start a family and signed back in to look for a caregiver. I pay the fee which was on my caregiver page, when I realized I needed to sign up on a completely different page for families, I couldn't sign up due to multiple accounts. As they were fixing the problem I found local help so I simply asked for a refund I was charged on the wrong account. They refused even though it was a mistake caught right away. I tried for over a month to explain the mistake to no avail.

I signed up last yr i found 1 tutor took about 2 months. Had the tutor for approximately 2.5 months before they moved. I have been looking for another tutor since November with no luck. I email 5 + either no response or whatever i need they coincidentally can't accommodate those days or times. It's really weird almost like the profiles are real but the responses are computers or a operator responding. I don't recommend them because i really need the homework help.