Care.comReviews of care.com

I want to share my experience so other families know what they’re signing up for. We hired a caregiver through Care.com who quit after two weeks via a hostile text message accusing us of being bad parents because we declined her developmentally inappropriate and unsolicited advice about our infant. We later discovered she had also stolen a personal item from our home. Shortly after her departure, our account was permanently terminated with no explanation. When I asked what happened, Care.com told me they are not required to tell me what I was accused of, who accused me, or what evidence exists. Their appeals process requires you to log into an account that has been closed — so it doesn’t actually function. Their own customer service confirmed they don’t have access to the specifics of why accounts are closed. I submitted evidence showing the caregiver’s retaliatory motive. It was ignored. Over the course of five responses through the Better Business Bureau, Care.com sent the same copy-pasted reply every single time without engaging with a single point I raised. I have also filed complaints with the Federal Trade Commission and my state Attorney General’s office. So to be clear: the caregiver who quit in a hostile manner and stole from my home is still on the platform. My family is banned. And because my account is closed, I can’t even leave a review to warn other families about her. Care.com sees no problem with any of this. This is a company that will take your money, allow someone to file an anonymous report against you with no verification, permanently ban you with no explanation, and then tell you repeatedly that their policy says they don’t have to do anything about it. If you are considering Care.com to find care for your children, your parents, or anyone you love, please think carefully. This company has already paid $8.5 million to settle FTC charges for deceptive practices, paid $1 million to California prosecutors for misrepresenting background checks, and was the subject of a Wall Street Journal investigation that found caregivers with criminal records committing crimes against children in their care. Care has never factored into anything this company does.

When I used this service last year, I had no idea that I signed up for a reoccurring subscription. Most reputable companies will send a receipt or reminder upon renewal. Not this one. I have been getting charged over $89 every three months since last year. I have requested a refund and was messaged that the service is non refundable. How awful that a company would deploy such horrific and deceptive business practices. How can they get away with not even sending a notice or receipt when they charge you. Had I not been taking a very careful look at my bank account I would have never noticed. Just awful. And also had ZERO luck hiring a reputable care giver.

Care.com used to be useful for booking reliable sitters at late notice; then they quietly discontinued direct booking service in Jan2026 and refuse to provide refunds for annual subscriptions - rendering the rest of the term pretty useless. Sitters often message to apply then do not respond, generally a terrible and frustrating service.

In my experience, Care.com did not meet my expectations. The platform advertises hourly rates for services like cleaning, but in practice, most providers I contacted did not offer hourly pricing. Instead, they quoted fixed prices that were significantly higher than expected, without first clarifying my needs. For example, I was quoted $500 for a cleaning service, even though I had not requested a deep clean. This made the experience feel inconsistent with what is presented on the platform. I also reached out to customer support to explain the situation. While I initially received a response, I did not receive any follow-up after my reply, which I found frustrating. Overall, based on my experience, I did not find the platform useful for my needs. For childcare, I personally found alternatives like Sitting Made Simple to be more structured. For cleaning services, I would suggest considering established cleaning companies, where staff are typically insured, background-checked, and service expectations are clearer. This review reflects my personal experience using the platform.

Great concept. Email s saying I had messages but needed to pay to open them. Paid my £36 for three months. The mail was a welcome message from the founder. No emails responding to advert. Decided to explore further now I have paid, sent over 10 messages to people in reasonable geography, That was over 1 week ago, not a single reply or even acknowledgement. Are the profiles real?

Wordt ongevraagd ELKE DAG gebeld. Mail verstuurd om me uit hun systeem te halen en dit ik niet meer gebeld wenst te worden. Mail ontvangen, maar alsnog blijven ze herhaaldelijk bellen!! Telefonisch krijg ik niemand te spreken, alleen iemand die dan aangeeft kunnen we je terugbellen want mijn collega's zijn in gesprek. NEE DAT WIL IK JUIST NIET!!

I've decided that care.com is a total waste of money. None of the caregivers actually respond. After 3 months, I'v spent $120 with nothing to show for it. I canceled my subscription.

Scam service. No trial just harassment and false hope. Businesses like this aren't businesses they are cash cows. No refund 60 bucks to get nowhere and its been 12 hours since I purchased. Smh