Care.comReviews of care.com

Sadly no joy in finding a carer for my father in law. That's not the problem. The problem is, despite believing I'd signed up for a 1 month subscription to their premium service, on no, they auto renewed without any warning and I now cannot find a email of phone number to contact them. Access to my account is compromised because I immediately downgraded to prevent further auto renewal. Seems that despite paying 2 months subscriptions I cannot access billing information to see their contact details. Hmmmm seems deliberately obtrusive to me. So don't use Care.com unless you want to be ripped off.

Was going to go with them 2022 but with all they required, which I was very uncomfortable giving out, I canceled. I was promised a refund. as i Never talked to them again, it lead me to believe that we had parted ways. Now they charged me 43+ in February and March and 129+ in April and I have no contact or business listed with them. All they have listed is name. Also where my business name is it has this center is not accepting request at this time. Why would I be paying 200+ to say that? UPDATE: the rep who promised to look into this never called back as promised. Also have a message from Care.com that stated THAT ONE (meaning my email) IS A BASIC ACCOUNT SEEKING CARE WITH NO BILLING!" Which by law they can not charge for! My bank is backing me. Will keep updated. Update! Care.com can not access my account. They said to call. I did and no call back.

Leaving another review for Care.com..shared my honest experience with them (which was terrible) and they flagged my review, trying to get it taken down. I showed screenshot evidence that what I said was true and Trustpilot kept the review up, thanks! Honestly Care.com is just going to keep making things worse for themselves the more they try to silence unhappy customers lol it’s just bringing more and more negative attention to them😊

If I could give no stars I would. I never leave reviews but hope to prevent others having the same poor experience. I was completely desperate. I needed a cater quickly. I thought I had been careful and only taken out 1 month, however some how they managed to set up a monthly subscription, which I did not authorise. I did not realise this until I got a message saying I was being charged fir the second month. As soon as I was aware of this I got in touch and said that I wanted to cancel as I had not been able find carers. They basically said tough luck it’s in our terms and conditions. Not only was this response extremely poor the other reason I would never use this site is because it promises you a wide variety of carers where in actual fact I had one response several weeks after submitting for carers, which told me they were not available for a few months. This site is a total waste of time and money and basically a scam. Please don’t get drawn in no matter how desperate you are. They will not be able to help and will take your money. How they get away with such poor customer service is beyond me. Hopefully this review will help other being drawn into such a scam!!! Do not give them your hard earned money!

This people only taking money. They are very bad!!! They don't help to find job but only for money. I think police should check on them. They are the thieves. Be careful people!!!

Refunds refused!! They encourage to purchase a plan to to unlimited background checks for $420/yr and don't tell you up front that they already have their caregivers pay for background checks. I inadvertently hit the button to purchase this then tried immediately to cancel the charge via chat and was denied. I then called my ATM card number and file two charge disputes against them. I will now be trying to completely cancel the subscription. I agree that this is a scam and no way to do business.

I tried to book a babysitter. It didn't work out because we had different expectations. I cancelled. I was charged 20 dollars for no service. I cancelled within 2 hours of the person being assigned.

This company makes using their website clunky and difficult. I am tech savvy and was annoyed with how many clicks were needed to complete very simple tasks. I purchased the premium subscription and after one month of working within their system I gave up after being charged for another month of their "premium" service.