Care.comReviews of care.com

DO NOT USE THIS COMPANY. I HOPE THEY'RE A COMPANY THAT IS BE-FRIENDED BY OR PAYING TRUST PILOT TO GO EASY ON THEM AND DELETE THIS REVIEW! Signed up for Quarterly for $58 and change quarterly. They have been charging me monthly and claim that I cancelled after the billing cycle. So listen up! (Despite the fact that they are lying...) 1. Cancel and if not within certain timeframes, they kill your cancellation. Or claim it never happened. Yep, you have to cancel again. (Shady right?) 2. When you cancel before billing cycle, they use the same excuse. They should be shut down. 3. They have desperate people on there so best believe, I used Trust But Verify Clearances dot com to background check and you do not want to know some of the people on there. 4. One lady was on social security, did not tell us, left us high and dry after a few payments and then states she needed cash to continue. She just arrived to scam the client. 5. Another stated when it came time to pay her - after the fact she needed cash, or else. 6. Another had some sort of driver license that stated, Not For Vehicle Operation. 7. I had an investigation opened on the using this term on their transactions: POS - Point of Sale (so their bogus charges are not so questionable about the transaction) 8. I ALSO removed my credit card info. So how did they charge me again? They should be sued. By the way, POS means you are standing there swiping your card. If you've never been in a Care.com office, it's because they do transactions online, digitally, remotely. So why LIE and show POS? If you've used them you know it's true. This is how they will continue to rob you. I am getting major agencies involved. And here is my message to Care.com "You you'd have refunded me. Would have saved you from what you will be investigated about. I have the transactions and your POS name on there as the transaction type. Kinda, hard to do a POS transaction at 2am right? What? What happens when the person they're caring for needs to go to an appointment? Geez. Shady business right?

Awful company!! Was a member for a year, paid my membership. I applied for numerous local jobs and didn't receive 1 -not 1 reply. A friend Of a friend said when she was looking for a carer all they sent her in emails regarding members was "certain people " with no qualifications said she never seen my profile advertised. Very strange 🤔 # AVOID AT ALL COSTS # PLENTY OF OTHER HONEST SITES.

I started a premium subscription in 2015 when I was taking care of my mother. I no longer need the premium subscription. The one year subscription was renewed 2 weeks ago. When I reviewed my credit card bill, I saw the charge and I took steps to cancel the subscription. Care.com does not make it easy for you to cancel the subscription and they do not issue refunds when you cancel the subscription. Care.com does not have a person you can talk to on their support line. It is difficult to communicate with the company. If you cancel a subscription you should be able to get a refund. I will not be using the service again. I do not recommend this company. They do not demonstrate good customer service.

As many people already stated, this company is a scam. They don't provide any real service and the caregivers that are listed on their website are always unavailable/unattainable. A year ago, I had hired a caregiver and most of the time she wouldn't show up for work. Thank goodness I had an option to work from home. They don't allow phone calls but they charge $40 a month for no assistance.

I would give zero stars if I could. I wasn't aware of a quarterly membership I was paying. So far already paid over $400. I did not even login for a whole year. So obviously I wasn't using any of thier services. When I try reaching their leadership explaining my case, they jsut sent me an email from the 'care supervisor' saying they cannot help me. They never gave me a number I can call and talk to some representative. This is a money sucking company. stay away from them!

I signed up for a month to (unsuccessfully) find a babysitter, only to discover 3 months later I had been auto-subscribed to a membership that I was not informed of. I never received email confirmation that I was signing up to a membership and did not receive any email notification that money was being debited from my account on a monthly basis. It was pure luck I noticed the money was being debited from my account. When I tried to complain and get my money back for the 2 months for which I had not used the service I was informed I was 'ineligible'. When I replied asking how I was ineligible, my communication was met with silence. DO NOT USE THIS COMPANY. They will take money from your account without authorisation. Then stop replying when it suits them.

It's a scam. I wish I'd read the reviews on this site before using this company but I thought it was quite safe just to spend £29 to hopefully find someone to feed my animals at Christmas (unsuccessfully). I took out a 1 month subscription in early December for this. The company kept my card details and have used it to take monthly payments of £29.00 since then without sending prior notice of this each month or any receipts (this is April so 4 x £29 taken). I only noticed because I checked my account - it could have gone on a lot longer. I've only managed to contact a little chat box, and now an email and they've sent what I think is a standard reply to everyone who they've scammed in this way. They won't refund the extra £116 money taken without my permission. Please see the company's note on 28 March in response to another poor review. They are apparently working on their refund policy!!!! Note added later - their response below is waffle. They give the impression that a customer is signing up for one month with one payment and they then take further payments, using the customer's bank card, each month without notifying the customer before each payment is taken, or sending a receipt. This is deceptive regardless of what they have written below. So far, although I've told them to close my account, they've kept it open but no longer as a 'premium account'. As this could mean they are refusing to delete my bank card details from their records and might start up taking payments again without notifying me I'm going to have to put a stop on my bank card.

Awful company that scams you out of your money. They will not approve my background check even though I submitted it 2 weeks ago. Waste of $20 and time. Obviously they just like to steal money because I’ve seen multiple reviews that say that care.com did the same thing to them. Im tired of wasting my money on these piece of 💩 apps that try to scam poor people out of their money. Thanks for utter complete lack of respect for people care.com. You should change your name to wedontcare.com it would be more fitting.